Parador de las Cañadas del Teide

I booked two nights at Parador de las Cañadas del Teide and unfortunately had a deeply disappointing experience. A severe storm hit Tenerife during my trip, the roads were closed, and I physically couldn’t reach the hotel. I called repeatedly for advice - only one call was answered, and I was told someone who spoke English would call me back, but no one ever did. I also sent several messages and received no response at all. With no help from the hotel, I contacted Expedia. They tried multiple times to reach the property and request assistance, but the hotel either didn’t respond or didn’t engage. Under the booking terms I should have been able to cancel and forfeit only the first night.. I had no choice but to urgently find somewhere else to stay. The whole situation was stressful, unnecessary, and could have been avoided if the hotel had shown even basic communication or care. Natural disasters happen, but leaving a guest stranded without support is neither understandable nor acceptable. This became an expensive mistake, and I hope the hotel and Expedia review what happened and provide the refund that should have been issued. No traveller should be unable to reach a hotel due to road closures and be met with complete silence from the property.

The hotel and restaurant was goid, however we had a bad experience with the bar. Whatever I tried to order the barman said they had none except for beer, i have never seen a bar with no orange juice. When i ordered radler the barman said they had none but when i told him to look in the refridgerator where the barman had got some fom earlier he found it. We were told when we checked in that the bar is open until 10.30 but were refused service at 10.10 and were told the bar is closed because there are not many guests at the hotel. Because of this and the prevoius experience of the bar not having anything we asked for one member of my parry had nothing to drink all night. This is unacceptable.

Great room and view of mt. Tide! Good restaurant and a nice little gift shop. Great place to stay near all the hiking options!

Dit is de 4de keer dat we overnachten in een parador deze vonden we wel het minste De kamer en de badkamer is ruim Het ontbijt was oke ,bediening vonden we iets minder De ligging is natuurlijk perfect en als gast kun je op de afgesloten parking staan H

Yes

Pratique pour visiter le Teide

The hotel is in a dramatic location and its warm and cozy while the wind and rain is battering outside (we had a storm while we were there). However, there are too few staff and that affects the quality of service. They're doing their best, but service at breakfast and dinner is slow and the staff don't seem happy at all. Our room was well appointed and spacious but the beds were extremely hard and we didn't sleep well for 3 nights. We still have muscular aches now because of the beds even though we've been home a night. Parking is limited and the general public park on both sides of the road leading up to the hotel, creating traffic congestion, so its problematic to leave and return during the day. Great location, hotel could be so much better.

Very clean room and pleasant public spaces. The staff were courteous and efficient. The surroundings are of course stunning.

Teide war nur ein paar Autominuten entfernt. Natur pur.

Super Lage, direkt im Nationalpark. Nettes Ambiente und stilvolle Einrichtung. Gutes Restaurant, was man nicht erwartet hätte.

The location of this hotel is absolutely incredible, I am not exaggerating!!!!!

It was so wonderful to in the mountains. The hotel was cozy, the food good and the surrounding magnificant.

I stayed 2 nights at this Hotel in Vilaflor. Very clean room, good check in and very nice straff with excellent service. Very good value for minst!

O lugar é único. Espetacular.

Excellent property for the area.

.

Das Zimmer mit Aussicht auf den Innenhof mit hässlichen Klimaanlagen statt auf den Teide. Mit der Reception war eher so ein "Lost in Translation"-Gefühl vorherrschend. Das Restaurant war sehr gut.

Hôtel de randonneurs. Très bien placé au pied du Teide. Hôtel un peu vieillot

Personnel très accueillant et très belle surprise du restaurant qualitatif. Petit déjeuner très complet Je recommande

Really nice place to stay in the national park, but there were a lot of mosquitos in the area and the air conditioning not cooling the room did not help the situation. The floors were a bit dirty, but the room as a whole was neat and tidy. The staff were friendly and helpful but did not speak a lot of foreign languages fluently. I really enjoyed the picnic breakfast option, it was very convinient for someone setting off earlier than the normal breakfast time. The option to have a small meal or la cena up to 9:30pm was also very nice for myself so i could explore the national park more. I cant comment on the other facilities as i did not use the gym or pool.