Universal Hotel Romantica

Lovely stay once again here

umgebung lässt zu wünschen übrig vielleicht wegen der jahreszeit

After spending 7 nights in Mallorca, staying at 4 different 4 star hotels all over the island, I am giving this honest review whilst comparing the standards of all 4 of the hotels that we stayed in. Unfortunately I have to rate this hotel at the bottom of that list of 4 for the following reasons. The first is the lack of parking. There is no car park and very limited street parking. We had to drive around the town twice before finally finding a space which was not even very close to the hotel. Next was reception. We were told on check-in that the sky bar was closed but we could go and take photos if we wanted. The sky bar was one of the main reasons I booked this hotel and so this news came as a massive disappointment. However, the information was misleading because it turned out it was open later that evening and the next evening. Also, we booked a Suite which had a coffee maker and we were provided with 2 coffee pods

Ich hatte einen wirklich tollen Aufenthalt in diesem Hotel! Alles war sehr sauber und gepflegt, man hat sich sofort wohlgefühlt. Das Personal war freundlich und aufmerksam, und die Atmosphäre insgesamt einfach super angenehm. Mir hat es richtig gut gefallen, ich komme auf jeden Fall sehr gerne wieder!

Clean room, nice straff both in the hotell and restaurant. Magic seaview!

The room was extremely hot. It was heated to 28 degC with no ability to change the temperature as this was centrally controlled. The only way to cool the room was to open the doors but was warned of mosquitoes. With the door closed the room remains at 26-27 degC

Zimmer mit Meerblick sehr schön. Wer Ruhe sucht ist dort im Ort genau richtig.

Leckeres Frühstücksbuffet, sehr groß, Omelettbar mit Köchin. Getränke waren nicht so Lecker, Kaffeemaschine mit Instant Kaffee und Milchpulver, Säfte schmecken sehr künstlich

Internet wasn’t great, didn’t work all the time. staff was very friendly and kind. Hotel smelled like sewage the second day, even in the rooms which was unfortunate, there is also no parking, you have to find parking on the street which can be quite difficult when you have a rental car. Would I go back I would say no, was it terrible no, but not what I expected when I booked it.

Sehr modernes Hotel für Familien oder Paare. Leider gibt es erst ab 13 Uhr Mittag oder Snacks was für Kinder sehr spät ist und im März leider nichts naheliegend offen hat. Mietwagen ist definitiv sinnvoll.

I had a problem with the room I booked and after waiting 2hrs for a solution, they ugrated me to a suite with a sea view. Very happy with the room accommodation. I'm dissatisfied with the WiFi conditions. I had a business meeting I had to attend between 11.30-13.00 and checkout is at 12pm. I left the room on time but the WiFi cuts off the moment you're checking out. You had to pay to extend the checkout even if you want to just use their WiFi at the cafe

Das Zimmer war wie beschrieben. Sehr freundliches und hilfsbereites Personal. Wir hatten Halbpension. Große Speisenauswahl. Das Buffet wurde immer wieder nachgefüllt.

Tout, le personnel est top ! La chambre était très bien également, rescente et agréable. La literie était également super (petit plus sur les oreiller ultrat moelleux)

Ein wunderschönes Modernes Hotel mit sehr sehr freundliches und vorallem hilfsbereites Personal.

- gepflegt / sauber - sehr gutes Essen - Kinderbetreung unter "Catalina" war top! Sie weiss wie man mit Kindern umgeht. Leider war sie dann auf Urlaub und die "Kinderbetreung" war katastrophal, denn die andere Dame hat nur mit ihrem Handy gespielt und die Eltern haben sich selbst um die Kids gekümmert - Cocktails waren mit "Sluchies" - schrecklich! Hier beötigt man unbedingt eine Schulung oder man googlt wie Cocktails gemixt werden - Service im Restaurant langsam, aber freundlich und sehr bemüht. Enrique war top und schnell sowie aufmerksam!

Ok

Muy bien todo

O hotel fica muito bem localizado para quem procura sol e mar; há também alguns restaurantes nas redondezas. As opções de comida no café da manhã e jantar são variados, mas prezam pela quantidade e não qualidade. As sobremesas era todas bem ruins, mas os pratos quentes estavam bons. O atendimento no bar do rooftop é muito ruim, apenas um atendente para muitas pessoas, se espera estar tomando um drink para assistir o por do sol, então vc não terá um drink embora peça 20min antes. O hotel é ideal para quem tem crianças, se vc não tem crianças talvez valha a pena pagar um pouco mais e fica no hotel da mesma rede só para adultos. O trabalho de arrumação diário é bem precário, há não preocupação na arrumação da cama, mesmo no dia da troca de lençóis, esses não são bem colocados. O atendimento na recepção é muito bom, o quarto com vista para o mar é excelente, o ar condicionado funciona bem.

Staff are inconsiderate. DO NOT GO HERE

We never really made it to like this hotel. I feel bad, because I know that all the staff did all they had, and the hotel is new or renovated, but so many people for such a small place, people putting their beach towel and no one is checking if its there the whole day without being used on the sunbed (towls that a 4 start hotel can't deposite you for free but you have to pay), then there is the pool, it was dirty and so warm and the color makes it probably look even more dirty, then you have to pay for the sunbeds at the ocean. always a huge line to wait with the elevator, waiting and waiting because only 2 of them. as I first said, I'm sorry because it is not a bad place, it just didnt work for us, too small and too many people.