Twinpalms Surin Beach Phuket

Beautiful resort! Tranquil and chill vibes. Food was delicious. They also had an amazing gym! My room was comfortable and had an outside terrace.

Stunning place

The hotel staff keeps this place very clean. Everyone is very friendly. It has as calming peaceful ambiance.

Nicest hotel I have ever stayed at. Thank yo again for everything.

I recently stayed at Twinpalms Phuket and had the absolute best time! From the moment we arrived, I were treated like royalty. The staff were incredibly warm, friendly, and attentive, always greeting us with genuine smiles and making sure every detail of our stay was perfect. The hotel itself is stunning—beautifully designed, chic yet cozy, surrounded by lush tropical greenery and featuring an amazing pool area. I spent countless relaxing hours lounging by the crystal-clear pool. My room was spacious, immaculately clean, and beautifully decorated. The bed was incredibly comfortable, and I loved the thoughtful touches like fresh flowers and personalized welcome messages. Waking up each morning to the serene views of the tropical gardens was pure bliss. A huge thank you to the entire team at Twinpalms Phuket for making my stay unforgettable. If you’re looking for a luxurious, friendly, and genuinely joyful experience this is it.

Liked all

It was very relaxing atmosphere. Thoroughly enjoyed the stay but unfortunately due to my inability to walk much and area around was hilly I couldn’t get out much unless I used a taxi service. Also, the hotel had a few steps in the entrance which I made me quite wary I might fall when coming up and down them. Apart from that it was an awesome place to stay.

Too many Russians - I will never come back to Phuket

Schönes Hotel aber mehr Schein als Sein. Die 240qm Suite war in Wirklichkeit deutlich kleiner. Was gar nicht ging waren die extrem lauten Geräusche der Poolpumpe in der Nacht. Es war ein Hotelmitarbeiter vor Ort aber es wurde kaum leiser. Konnten somit kaum schlafen. Schade

Very pleased to stay at this beautiful hotel and staff was amazing so very pleased with my trip.

Hadde et fantastisk opphold. Veldig hyggelig og positive personale. Frokosten var kjempe god. Supert at de hadde flere restauranter og beach clubs rundt om i området.

I stayed here for my birthday and it was amazing. The staff here were very friendly and helpful. I really enjoyed my stay there.

Excellent service, great food and a beautiful hotel. Really enjoyed staying here. Thank you

Our honeymoon in Southeast Asia took us to 7 cities across 5 countries, all at 5-star resorts that exceeded our expectations—except for Twimpalms Phuket. This resort barely qualifies as a 3.5-star property. I was misled by the overly positive reviews on Expedia, which seem questionable upon reflection. The only good feature was the pool, however it felt cramped and overshadowed by tall trees, leaving little room for sunlight. The public beach across the street was dirty, though the hotel offers transfers to a more appealing beach club 10 minutes away. The resort's atmosphere was surprisingly dull, bordering on lifeless. Our room was outdated. There was no door for the toilet, and the weak flush required multiple attempts. The shower lacked a door, resulting in water flooding the bathroom. The bathrobes were so thin they were nearly transparent. While the room had a wide sliding door facing the pool/common area, the glass was see through providing no privacy, forcing us to keep the curtains closed. Breakfast was a letdown and unsanitary. I witnessed the chef taste food from a soup spoon and reusing it. One morning, we had to share a table with other people, and the quality of food and coffee was poor. We prepaid breakfast for four days but only used two. Rooms lack an iron and board, requiring us to request them from room service, sometimes waiting an hour. At checkout, I was unexpectedly chased down for a $12 charge for a small fruit plate ordered while waiting for an iron.

They made us pay for dental kit, provided in the restroom, with no tag price on it.The price should be obvious so you’re not surprised at the check out. They showed us a book with the prices for the minibar staff. We asked the front desk to talk to the manager about the shaving kit and dental but the front desk said he is not available and this is our policy. It wasn’t for the total amount that we had to pay but it looks ridiculous for a 5 star resort to charge guests for this elementary things. Staff weren’t friendly at all. They barely could say hi or smile.The internet connection was not good at all. The resort was modern style and the rooms were really nice. Cleaning service was great!

숙소랑 수영장, 식당 모두 완벽했습니다. 적극 추천합니다

Great property, great people

바로앞에 수린비치에서 여러 노점들과 식당이 자리하고있어 좋습니다 수린비치 석양이 정말 끝내줍니다ㅎㅎ 빠통비치까지는 차로 약 30분정도 걸리는데 볼트앱으로 가면 편해요 직원분들 정말 친절하시고 호텔 앱을 통해서 채팅으로 호텔과 소통 가능하고, 룸서비스나 다른 모든 필요한 조치들을 앱으로 할수있어 특이하면서도 편했습니다 무엇보다 수영장이 정말 크고 한적해서 휴양목적, 숙박목적 모든부분이 편안했습니다 강력추천드려요!

Sehr schöne Anlage mit großzügigen und sauberen Zimmern. Der Beach Club hat eine tolle Lage und das Personal hier war sehr freundlich. Die Auswahl an Speisen ausreichend. Im Hotel war der Service dagegen nicht gut, insbesondere beim Frühstück. Es musste nach allem gefragt werden und freundlichkeit musste man suchen.

Property and staff is nice. When we showed up we had rented the Penthouse. Soon arrival we discussed the penthouse has 3 step of stairs. Being disabled this was not going to work. Staff was nice and said they will call Expedia and make an adjustment since the room we had to be in with no stairs was half the price. When checking out we discovered the hotel blocked Expedia 3 times from adjusting the price. I asked the manger for help and he got into my face. He asked to fight me. I’m in a wheelchair and never been treated like this. Location is not great. It’s not on the beach. The pictures of the beach is a club you have to buy bottles for 200 each at.