Hotel Kaya Belek - All Inclusive

Das einzig wirklich Positive an meinem Aufenthalt im Hotel Kaya Belek war das Essen – abwechslungsreich, frisch und geschmacklich sehr gut. Leider hört der positive Eindruck dort auch schon auf. Die Zimmer sind stark in die Jahre gekommen, die Bäder wiesen deutliche Schimmelspuren auf und wirkten ungepflegt. Der Kühlschrank war verschmutzt und die Betten sehr unbequem. Die Magnetkarten für die Zimmertüren funktionierten ständig nicht, sodass ich mehrmals am Tag zur Rezeption laufen musste – sehr ärgerlich. Der Service im Restaurant war gemischt: Während einige Mitarbeiter freundlich waren, wirkten andere lustlos und teilweise unhöflich. Das Animationsteam hingegen war engagiert und hat mit seiner Freundlichkeit für gute Stimmung gesorgt. Ein weiteres Ärgernis waren die vom Hotel bestellten Taxis. Für eine kurze Strecke von etwa 6 km nach Belek und zurück wurden 25 € berechnet – trotz staatlicher Taxameterpflicht. Dass das Hotelmanagement hier keinen Einfluss nimmt, ist enttäuschend und wirkt wie stillschweigende Zustimmung zu dieser Praxis. Insgesamt war dieser Aufenthalt für mich kein erholsamer Urlaub. Abgesehen vom guten Essen konnte mich das Hotel leider in keinem anderen Bereich überzeugen. Für mich: Nie wieder.

Das einzig wirklich Positive an meinem Aufenthalt im Hotel Kaya Belek war das Essen – geschmacklich sehr gut. Leider hört der positive Eindruck dort auch schon auf. Die Zimmer sind stark in die Jahre gekommen, die Bäder wiesen deutliche Schimmelspuren auf und wirkten ungepflegt. Der Kühlschrank war verschmutzt und die Betten sehr unbequem. Die Magnetkarten für die Zimmertüren funktionierten ständig nicht, sodass ich mehrmals am Tag zur Rezeption laufen musste – sehr ärgerlich. Der Service im Restaurant war gemischt: Während einige Mitarbeiter freundlich waren, wirkten andere lustlos und teilweise unhöflich. Das Animationsteam hingegen war engagiert und hat mit seiner Freundlichkeit für gute Stimmung gesorgt. Ein weiteres Ärgernis waren die vom Hotel bestellten Taxis. Für eine kurze Strecke von etwa 6 km nach Belek und zurück wurden 25 € berechnet – trotz staatlicher Taxameterpflicht. Dass das Hotelmanagement hier keinen Einfluss nimmt, ist enttäuschend und wirkt wie stillschweigende Zustimmung zu dieser Praxis. Insgesamt war dieser Aufenthalt für mich kein erholsamer Urlaub. Abgesehen vom guten Essen konnte mich das Hotel leider in keinem anderen Bereich überzeugen. Für mich: Nie wieder.

Das Hotel ist ziemlich alt, wir mussten aufgrund von Feuchtigkeit an den wänden unser erstes Zimmer wechseln. Sowohl das erste als auch das zweite Zimmer waren nicht sehr sauber, der Boden war staubig, es waren Reste/Spielzeuge von den vorherigen Gästen auf dem Boden. Das Bett war äußerst unbequem. Die dusche hat nicht richtig funktioniert. Unser Balkon wurde nie gereinigt und aufgeräumt (wir waren 10 Tage dort). Außenanlage war auch nicht gut, die Liegen sind in einem schlechten Zustand. Es gibt nur eine station, wo man sich Handtücher holen konnte. Das einzigst positive ist das Essen und der Service/Personal in den Innenbereichen. Am strand hat es am service gemangelt.

It was a very bad experience. The doors are designed to open with electronic cards, but they often don’t work properly. The rooms and hallways smell terrible. The towels in the room were torn. The pools shown on the left side of the hotel’s promotional photos are actually part of Kaya Palazzo, not this hotel — yet they misleadingly present them as their own. We were entitled to an à la carte dinner, but when we tried to make a reservation, we were told it was fully booked for four consecutive days and were not accommodated. The sunbeds are old and made of plastic. The floor tiles and ceramics are broken and poorly maintained. The food quality is low — they sometimes serve meals left over from the previous day or even two days ago. The alcoholic drinks are of the lowest quality. There’s only one type of beer available: Efes. For kids activity many children were turned down, as the activities had very limited capacity. That created unnecessary stress for our kids and us. This hotel is absolutely not worth the price. Avoid it at all costs.

The WIFI WAS VERY SLOW AND TURNING ON AND OFF

Rooms are outdated and they don’t have AC on the hallways. Good food variety but don’t expect anything fancy. Staff was friendly.

the hotel was clean with very helpful staff . nice pools , very good dinning room and food. entertanment during the evening. there were things for children but I think the hotel is better suited to adults. the person looking after our room could not be recomended

Sehr freundliches Personal der Küchen Chef ist sehr höflich und Kompitent wir würden sehr gerne im August wieder für zwei Wochen kommen. Mit freundlichen Grüßen Toni Volemann

They need to upgrade their rooms

Odanın ses yalıtımı kötüydü. Yan odada sürekli horlayan bir kişi yüzünden her 3 gece de sorun yaşadım. Hatta konuşmaları bile net olmasada duyuluyordu.

Yemekler, personel, otel konforu iyi. Bahçede gürültülü tamirat vardı, otel dışında da kaldırımlar kazılmış toz, toprak. Otelin içine kapanmak zorunda kaldık. Wi-fi vasattı, sıklıkla zayıflıyor ve hem cep telefonu hem de bilgisayara sürekli yeniden kayıt gerekiyordu.

Konaklama ile ilgili diyebileceğim rahattık, huzurlu bir tatildi

Ufak tefek aksaklıklar olmasına rağmen güzel bir tatildi oda temizleme konusunda iyileştirmeler yapılabilir daha detaylı ve hassas davranabilir diye düşünüyorum bununla beraber çocuğumuzun geçirdiği talihsiz kazada misafir ilişkileri müdürü Derya hanım ve diğer çalışan tüm departman müdürleri ile personeller bizimle çok özenli ilgilendi bu da ayrıca memnun ediciydi

Oda kartı çalışmadı , televizyonda bozuktu çalışırmı diye fişinin yerini değiştirirken ellerim tozdan kapkara oldu . Arkadı bu güne değin bir kez silinmemiş ..Ayrıca 4034 nolu odanın lavobosunun mermeri yarısı kırık onarılmamış olması banyoyu metruk gösteriyor… Otelin yemekleri saunası havuzu iyi . Misafir ilişkileri şikayetlerimizi dikkate alacaklarını söyledi ..

Fantastic food, very attentive staff, beautiful surroundings but tired rooms. Laminate flooring in rooms lifting and chipped at edges. Rooms are in need of a full refurbishment.

We booked this hotel as a better option than our previous after Ironman race, however when we wanted to add some nights we didn’t get a response from The hotel, I called and the reservations team stated it would be ok and some e will call me but this didn’t happen, upon arrival We were advised that they were fully booked so no extra nights were possible. They says they didn’t see the messages on the system but we did this through hotels.com messaging. It means we had to find another hotel for our additional two nights. Whilst at the hotel you notice that some areas are in need of updating and the room keys are a nightmare I had to go back to reception on every occasion to sort it out.

The food was of very good quality and a lot of different varieties. The room was big and perfect for our needs, even though the room was outdated it was clean and spacious. Special thanks to Cengiz at the poolbar who was one of the most hospitable person at the hotel. Having that said, the FO team could be a lot more welcoming and explaining of where to find the towels or where the restaurant is located etc. they gave us the room key and that was it after waiting for them to finish their conversation. As written in multiple reviews, the hotel is a bit outdated which is more than fine. However, the dumped some old sunbeds and trash in a corner at the pool which wasn’t pleasant to look at and could be easily solved. The kids was not invited by its facilities and should be renovated. The staff at the kids club were fantastic though and they did a lot of great activities. Overall, we had a good time but stayed in better hotels in the regions.

Awful hotel, deceptive photos. I’ve stayed in many hotels in Antalya from Kas all the way to towards Alanya. I’m also a business traveller that goes to a lot of standard hotels. This hotel is falling apart , extremely out dated and not a 5-star resort. The hotel is stuck in the 80s with a lot of things broken. Beds are wildly uncomfortable please read other reviews about this. AC doesn’t cool the room down. Crowded and unsanitary please see photos. Do not stay here this isn’t a decent hotel. I wish I could get my money back but I’m more upset about the ruined experience with my family. Such deceptive photos The service team was decent and the food is good. But that’s about it The hotel guest relations manager threatened me with having their lawyers take down the review so I wish her the best of luck!

Çok konforlu otel yapısı dolayısıyla da yormayan bir tatil oldu. Hizmet çok iyiydi ve temiz bir oteldi. Yemekler muhteşemdi. Lobideki Damla hanım ve balık restoranımdaki Mustafa beye özel ilgilerinden dolayı teşekkür ederim

Very nice resort with great selections of food