Tugcan Hotel

Room in good condition. Breakfast very good

I had a very bad stay and experience at this city accept this hotel which turned my last day to a horrible ending. Let us start from the reception field.. We went to the hotel knowing that we will feel comfortable as we are a couple with a baby booking 5 star hotel. They gave us a room on the third floor and the whole floor had a strong smell of painting so we requested to stay in a different floor. We had a room at the first floor we entered and it was a room not even a hostel can have. The room was not clean specially the bathrooms were used. Baby coat the sent was miserable note they offered new one after complaining, I am wondering why they didn’t offer from the beginning?! Let’s come to our bed it was broken from one side and not balanced so impossible to sleep there. The morning stuff didn’t care how to solve our problem until the night shift came and tried to do her best but it was late in the night and after few hours we were leaving as we couldn’t handle the place. Morning shift was rude and not professional at all since the check in ending to check out. She insulted us as no one did before to us just because we were asking out right for a clean room.No one were not knowing how to speak English at the front desk and it was big surprise for me that how works at five star hotel!!

Her şey harikaydı

Excellence front desk team

Evet

Oda temizdi ,çalışanlar nazikdi

Yes, spotless room and bathroom. Staff very professional!

Temizlik son derece kötü. Eski bir otel.

.

Good hotel

Şehir merkezinde herşey mükemmeldi

1 bebek, 4 yetiskin olarak konakladik. Otelden cok keyif aldik. Konum cok iyiydi. Her yer yurume mesafesindeydi, uzak yerler icin de otelin kendi taksi duragi mevcut. Hijyen, oda imkanlari, tercih edilen kisisel bakim urunleri, kahvaltida yoresel lezzetlerin bulunmasi, birgun gozleme, birgun katmer gibi cesitlilik olmasi buyuk artiydi. Resepsiyonda, teknikde, restaurantda, temizlikte, takside calisan butuuun personelden ilgileri, guleryuzleri ve yardimlarindan sebep cok cok memnun kaldik. Cok tesekkurler her sey icin.

Nice rooms, good breakfast, and helpful friendly staff

We stayed with our little baby and everything was great. Staff were very helpful and friendly. Breakfast was very tasty, lots of options. We would definitely stay again.

Çok iyi bir yerde, temiz ve kaliteli bir otel. Harika bir seçim.

Average

Odalar çok temiz, personel güleryüzlü, tşk

It was my first time at this Hotel and the city. I loved the hotel. I stayed in one of the suites and I really like the whole experience. The room was very clean, I’ve checked nearly every corner of the room and I was surprised how clean it was. You know there some places they oversee usually, but this room has none! I like the little touches they made design-wise. I like their choice of brand, Atelier Rebul for soaps, shampoo and etc…

Otel genel olarak cok güzel giden pişman olmaz

Kısa iş seyahati için ilk defa kaldım fakat her yolum düştüğünde kalacağım bir otel