Four Points by Sheraton Al Ain

Clean

I had a wonderful stay in early January, and I was delighted to see that the Christmas tree was still up, it added a nice festive touch. The room was spacious, with a large bathroom and an incredibly comfy bed that made it easy to relax after a long day. The staff were very friendly and welcoming, which made the stay even more enjoyable. The hotel’s location is very convenient, with a mall right next door, and parking was easy in the basement of the building. I would definitely stay here again!

Everything was wonderful except for the room that they gave balcony facing the wall of the mall next to the hitel.

Tudo excelente

Dit is echt een heel mooi hotel voor een goede prijs. Mooi zwembad, fitness en grote wellness. Alles was perfect!

Its top notch very good place I will like to visit again

Nice

Amazing hotel, loved our stay here! 5* service from receptionist!! Can’t wait to be back again!

Amazing

Amazing

Great hotel with beautiful pool and big gym, the biggest breakfast buffet I’ve seen in years and everything fresh! Staff is very friendly and in January it is very quiet and relaxing.

Amazing

Amazing

Breakfast wasn’t great, some food didn’t look fresh, like it was from the day before. I’m not picky, but the options didn’t taste good. If I’d known, I wouldn’t have paid extra for it since I ended up skipping it some days to eat outside. Something in the room, whether the air conditioning or carpet, triggered constant allergies. My throat felt sore, I lost my voice, and I couldn’t breathe properly inside the hotel. I was fine outdoors, but the symptoms started as soon as I stepped into my room. It got so bad that I spent some nights at a friend’s house and was basically paying for a room just to store my bags. It was a 8-night stay, so I tried asking for a refund for the unused nights to book another property, as staying there was unbearable. Expedia approved a refund, but hotel didn’t, only offering to move me to another room, so that was my only option, as without the hotel approval, Expedia couldn’t release the refund. At least the new room was cleaner than the first (which had a dirty bathroom), but the allergies didn’t stop. This booking felt like a total waste of money. This Sheraton didn’t live up to the brand’s usual standards. Expect weird looks from men and judgment for not being fully covered. It made me feel uncomfortable as a Western woman. In the end, staying here was more stressful than relaxing. Between the bad food, health issues, and awkward vibes, it was a really disappointing experience.

Amazing

Only the food was really bad and no taste,

All was perfect, as gold member , I would like to get an upgrade for room which I never did and late check out please

Awful hotel. Hotels.com got hacked. I didn't make this reservation and according to Hotels.com the hotel wouldn't refund the fraudulent charges. Avoid this awful hotel and Hotels.com, two terrible companies to do business with.

الشي الحلو بهذا الفندق هو المول الي يكون في ممر تكدر تدخل للمول من خلال الفندق

Overall a nice stay this weekend. Clean and convenient location by mall/Lulu. The AC in our room was not very strong, so it was warm at night despite trying to turn down the temperature and turn up the fan, but other than that, it was a nice stay.