อเมริกินน์ บายวินด์แฮม เมมฟิสอีสต์

The property was sketchy. When I tried to get in to check in the door was locked and the person wasn’t watching the cameras. The parking area was not secure, the doors which were supposed to open via keycard were locked after a certain hour and it made me and my daughter feel unsafe. The rundown condition of the building and the room was not a good look either. But you get what you pay for and I got no rest.

Arrived to find the hotel did not meet listed images. Parking lot and grounds overgrown and in poor repair. Broken items and clutter visible (piled up against the inside of room windows facing the street). Lots of people wandering through the parking lot who did not appear to be guests. Family did not feel that we or our vehicle would be secure overnight. We decided to drive on another 10-15 minutes to find hotel for the evening.

My first ever review. AC in room was not good, kept it cool enough 😒… Room key stopped working TWICE, on a 3 night stay. Didn’t try pool, was hot in there anyways, and like 80/90 outside. Food?!? Ha! Only coffee too. Drink( I think they took orange/apple juice out on purpose to save $) food? No syrup, croissant looked deflated and old, uh, food? I forgot what was in the one, was like 1 thing? , but other looked like harden milk(no not gravy). There was no do not disturb card. They didn’t anyways. I can’t say the people were bad. Can’t say the people were bad, just didn’t interact, the one local receptionist was nice? But they let … people loiter outside, maybe selling drugs, idk. I expected more from Americinn, I know the area wasn’t the best, but come on. Overall, a little disappointed, expected more, food… beverages, and AC, were key point, they rest is whatever, idk why the key didn’t work, annoying at that. I came knowing it wasn’t a great area.

I came in to the hotel with a locked front door (key only access) and no one at the front desk to let me in. Once let in by a young man I assumed was a guest, I stood at the desk for 3-5mins waiting to be checked in and given my room key. A disgruntled worker stormed into the lobby during my check in yelling and cursing at the man who was checking me in ( I assume the shift manager) . He did not apologize for the disruption. The elevator was broke and the low lit stairwell smelled heavily of urine and trash. My room was nice and clean and l felt like hit a one night stay, my accommodations were sufficient.

I loved my experience just the water coming out the faucet was brown

Toilet would not flush correctly. Found dirt, crumbs, and blue nail in sheets. Vent was missing in bathroom and full of dirt.

Dirty unkept property smells of cigarettes and drugs. Homeless people out the front and Prostitutes around the motel feeling very unsafe cars trashed in the carpark. In the room no towels dirty carpet and bathroom air-conditioning not working. Pool area so hot hard to breathe, shopping trolley's in the pool area and very dirty broken furniture. Went to reception requesting our money back and we were told sorry we can't due to paying in advance to Expedia. We booked 4 night's left and stayed else were. Lost our money but safety is more important. Pictures of the Motel are not correct. Terrible Motel don't book it.

Nothing was right this was the worst hotel I ever stayed in

Breakfast is very limited and so many knats

From no AC initially (I had to plug in the unit myself and it never cooled to our desired temperature all night long) to a filthy tub leaking brown water nonstop to an unstable toilet to a broken elevator to a nasty pool to a severely lacking breakfast to broken fixtures in the room, it was a bad stay. The staff was very unhelpful the entire stay. I was relieved to leave. I have never left a 1 star review before, but this was truly horrible.

When I got into my room there were no towels anywhere in the room when I asked for them it took a whole day for me to finally get some towels. When I turned the shower on the water was brown and not clean. I stayed here 4 nights and 5 days my room was never cleaned and no one even attempted to knock on my door and clean it my whole stay. The breakfast area was a mess the juice machine leaks all over the counter and was never cleaned. The milk dispenser leaks and also gets all over the counter. Just pour up keep of the facility overall. The staff was very kind but that only goes so far.

I went to my assigned room and smelled horrible, AC didn't work, and TV remote didn't work. Went back and got "upgraded" to a suite. Yes it was bigger, didn't smell as bad, AC worked OK, but the TV remote didn't work. Curtains for room and bathroom were disgusting (I felt bathroom curtain had blood on it). I felt the sheets were probably not even washed. I only stayed 1 night and asked for my money back for the remainder of my scheduled stay. The afternoon lady was really nice, she dropped off an Ironer for me, and totally understood the situation. 5 stars for her.

Was not clean

I would not recommend this hotel to nobody when we get there. They have drug deals in the parking lot. If we wouldn't have paid for this hotel online, I wouldn't let a stranger's dog spend the night there. They gave us one room. The TV does not work, so they take us out of that room and put us in another room. The floor wasturdy, there was no air conditioner. No coffee pot. They tell you not to smoke cigarettes in here. No problem. My sister and I respect that we smoke. Cigarettes outside the whole hotel rec. Nothing but marijuana kids will not children. Young adults running around making noise all night long.6 o'clock in the morning.They finally calmed down

It was not a good experience towels dirty rooms still look dirty even when clean

Dirty entrance windows, dirty carpets, elevator. Holes in the closet door, broken fixtures, removed smoke detector with exposed wires. Stinks in the stair case. Very scares breakfast items.

The room I was given had cockroaches in the bathroom, I thought they were dead until they scurried around the toilet. The toilet had urine around the bottom that meets the floor. The room smelled like urine and weed. The towels are like dishrags, not towels. The Closet door was kicked in and had a huge hole. Dust on the furniture, the chair at the desk was peeling. Its littleraly 2am and I am afraid to go to sleep. I have never been to Memphis, and I had no idea where I was booking, but apparently its the worst area you can be. The staff member came up and walked me to a new room, a little cleaner and no roaches that I can see. He was kind and told me to check out and go to another area of Memphis that is safer.

Strong unpleasant smell in the hotel, the bath was not clean, the smoke detector was removed and breakfast not available due to low numbers of guests at the hotel. The staff was helpful and friendly.

People were nice. But the place needs a good over hall. The ac was broken, no breakfast like the website says.

Holes in walls, holes indoors, torn furniture, stained and worn sheets. Bath tub broken, cracked walls, water didn’t shut off. Sink drains stopped up. Sight glass in door missing. Breakfast was served as stated at check in.