เบสท์เวสเทิร์น บร็อคพอร์ต อินน์แอนด์สวีทส์

Staff is wonderful. Location is super convenient. Rooms are clean and comfortable.

It's a great place to stay, the breakfast is real good.

This was a pretty nice hotel for a best western. The staff was wonderful and the room was clean, but had an odor, which was a big negative for this hotel. The room had a musty smell so we bought an air freshener. The hall smellled of cigarette smoke and wet dog despite being a non smoking hotel. The dogs in one of the rooms barked through the night, and howled intermittently all day long, nothing was ever done. It didn’t stop until the guest left. The male dogs all pissed on the post just outside the door, so the stench of rotting dog urine was strong by the entrances. Very very large dogs were here (Irish wolfhounds mostly) so the weight limit for dogs of 80 lbs isn’t unforced. I think this hotel is frequented by dog show folks with larger dogs because of this, the place smells like a kennel. The staff was great, and I know the cleaning crew did their best as, despite the smells, everything appeared clean.

Nice hotel and well cared for. Staff was way above average. Has a nice laundry area and workout area. Very safe too.

Staff was very nice.

The hotel room was large and clean. The water in the sink backed up, the shampoo holder was broken, and the toilet paper holder was broken. Breakfast was good, although the coffee was so-so. Our room was on the second floor but the elevator was out of service.

Did not have a good experience. Room was not cleaned properly. Hair all over the bathroom, fridge not cleaned from previous guests and bedding was stained.

Our room was infested with ants! We told housekeeping and they seemed to know this was an issue and asked if they were big ants or little ones. This is completely unacceptable and was not a good experience.

I've stayed here a couple of times and its usually safe, clean and nice. Breakfast is ok. I was a little upset about my 2 night stay this week. It's a no smoking hotel yet the hall constantly reeked of weed and cigarettes that was permeating from rooms. At some points we could smell it in our room. There were some men staying from a construction company that constantly hung out in the parking lot drinking beer. The elevator was broken and it was inconvenient to carry our luggage up and down stairs for check-in and out. We were there mid-week for 3 days and 2 nights and didn't see any attempt to fix it. I will give this hotel another try next time I'm in town but if I have the same experience I will seek other accommodations.

The only issue was the elevator was broken and it was hard for my partner who is diabetic to walk the stairs

Worth the stay

Beautiful king suite room. Staff were very accommodating.

None

Clean room

Good place for SUNY Brockport parents

The air conditioner rattled! Staff came and stuffed a towel so it wouldn't be so loud. We found a huge (I think it was a bettle) and clogged bath tub. The room also smelled.

Very clean. Housekeeping staff was amazin

Always stay here when I’m out this way for tournaments or camp. Great place!!!

Property was nice, clean and smelled nice Staff was friendly and helpful! Only complaint was the breakfast was ok at best. No OJ, hot food was empty an hour after breakfast opened.

Beautiful and well-maintained! Staff is amazing 😊