เบสท์เวสเทิร์นพลัส นอร์ทฮิวสตัน อินน์แอนด์สวีทส์

There was hair in the bed

Horrible staff! Gave me a room with a mold infested A/C unit even though I told them that I'd just gotten out of the hospital from being exposed to mold at a different hotel. The housekeeper tried to force me to leave my room in order to clean it. The breakfast food gave me terrible diarrhea for 12 hours. The remote didn't work for the TV. The front desk male agent was unprofessional, not answering the phone while having a personal conversation with some guy. The front desk female went from being really nice to argumentative when I told her that I wasn't going to leave my room and my personal belongings while the housekeeper came to clean. I will never ever stay at another Best Western because of my experience here!

Abbiamo soggiornato solo una notte, nel complesso direi ottimo. Personale cordiale, professionale e discreto. Camera pulita, come tutta la struttura ma non particolarmente profumata, penso che l'odore un pò meno piacevole sia generato dalla moquette.

Absolutely crap

Pull out couch had no bedding for our daughter. Front desk had a sheet for her. And a couch cushion off his couch. With no

In 2025 so much waste is absolut NOT ok and 25$ for Check in at 3 pm for each room is also not ok. Sorry, never again and not a "Best Wester plus" Hotel

DO NOT BOOK HERE! The staff is very rude and unprofessional. They tried to kick me out of me room so the housekeeper could clean it. When I told them that I didn't feel well due to getting sick from their breakfast food, they refused to provide housekeeping. The A/C unit had visible black mold spores on it affecting my asthma but the receptionist lied claiming that it was clean even though I had photos of the black mold spores on the exterior of the A/C unit. I ended up with a food borne illnesses within 4-6 hours after eating their breakfast. I experienced extreme nausea and diarrhea multiple times in one day after eating their breakfast. The receptionist tried to argue with me about leaving my room so the housekeeper could clean it but failed to mention at check-in the day before that that was their hotel policy. Unprofessional staff, unclean rooms, moldy A/C units and a very unpleasant stay. I will never book at this hotel ever again. I have Graves disease and asthma, and the mold exposure caused me to not be able to use the A/C unit and it was very hot in the room. The staff could care less about their customers.

Quiet. I liked it very much

It was a great stay so glad we stayed there

Very small, pictures are not the same as actual room. The room was very humid and stunk like marajuana.

It was okay, pretty standard but the people were nice

Easy to locate and clean facility with friendly staff.

房间里非常大的异味，餐厅不友好，不到结束时间就撤掉餐食，不让用餐

Somebody broke into our truck and stole $10,000 worth of tools property then refused to give us a refund when we wanted to switch hotels

The price was fair. The location was convenient. Personnel kind and breakfast was good. Many burger restaurants nearby.

Great stay, very clean, staff was accommodating, helpful and nice

Very easy to check in they’re very friendly quiet area the main lobby very nice and clean breakfast. It’s good.

Everything was great. The room was neat and clean. The staff was very polite and very helpful. The owner went out of his way to make our stay very pleasurable. Breakfast was great, and I love the fancy coffe machine lol.

It was convenient and they even let me extend my stay last minute. The room was clean and the breakfast is good. The staff are all super friendly to!

Drab exterior. Area around hotel is too industrial. Hotel smelled too heavily of ‘disinfectant’