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Bathrooms could have been much cleaner. They did provide ample towels and washcloths. Wish activities were open later.

Unfortunately our 3-night stay at Big Cypress Lodge was so much less than we anticipated. The lodge itself is decorated very nicely. Security is in place with access to room areas is available only with room key which is needed to run elevators. We also noted security personnel present in halls. Now for our disappointment with our stay. Our first night as we were settling in, my husband pulled back the sheet and comforter, got into bed and immediately reached down “what is this” and pulled out a pair of women’s underwear from under the covers at the bottom of the “freshly made” bed! I’m sorry, but this was disgusting to us and very surprising considering expectations for this resort. I immediately contacted the “Virtual Concierge” to no avail. I then called the front desk, explained the situation and was told they would send housekeeping up right away, which they did. However, housekeeping did change the bedding, but only on that ONE bed! Come on, if one bed wasn’t properly stripped between guests, most likely the other wasn’t either! This alone indicated to us the less than ideal level of cleanliness and service of this resort. The following day the television went out, we called the front desk and were told that maintenance would be right up, followed by a return call to say that they were aware of the problem and that stations would be returning, one at a time over the next few hours.Not a problem as we we’re heading out for the day. This was never fixed. *cont’d.

This Lodge is Amazing in all aspects! Comfort, Cleanliness, Spacious, Location, Value, Quiet, Perfect!!

Hotel Incrível, Atendimento ruim, Café da Manhã Frustrante !!!!

NA

Loved the room the decor was awesome

This property was very clean and scenic.

Beautiful and clean room. Comfortable bed. Exceptional hot tub. Shower water pressure not ideal. Overall experience a plus. Definitely just a one night thing.

It was a nice place to stay. Would try again.

Unique hotel and something a bit different but in a good way. Room was lovely and the basket of complimentary snacks was a great touch. Plenty of parking and perfect driving distance to Graceland. My only criticism would be that even with the lights on the room was a little dark and all the restaurants had shut by 9pm when we arrived.

Stayed in double twin - great room and fantastic bathroom. Free shuttle to town very handy (Sherene was great and gave good tips). Avoid all restaurants except the top one. Options not available and salads partly off. Breakfast horrible and very expensive for what you get. No tea, no regular milk, cutlery not complete, overcooked food and sugared fresh fruit, hardly any staff around.. the hotel offered a small reduction but still had to pay 75 dollars before heading for a proper breakfast elsewhere. Not sure about the activities - serms you have to bring your own equipment for all so couldn’t use. Decent gym, no pool..

Rooms were nicely done

Very unique quality property we fully enjoyed! Comfortable bed and great staff. My wife thought soaces were too dimly lit. We enjoyed exploring and also shopping at Bass Pro. The service in the restaurant at the top was slow but food terrific. Free shuttle service to downtown but did not try. Valet service included. Would stay here again if passing through Memphis.

This property exceeded our expectations and we will definitely stay again. The terrace was very private and super spacious. The room was very clean and had everything, including a basket of snacks. Our bathroom had a separate shower and large air tub. Both were wonderfully relaxing. They even provided toiletries.The staff was very friendly and happy to suggest local restaurants and things to do. I would highly recommend Big Cypress Lodge. It's a bit more expensive than your average hotel, but worth every penny!

There isn’t another place I would’ve picked or preferred! It is a fantastic “resort” and from the quality of the staff and facilities to the home like rooms with the most comfortable beds! I highly recommend!

Everything was clean, our room was perfect, and the staff - especially the bellman, Jeffrey, was extremely friendly and helpful. We had a great stay.

Cool spot

When I booked it, I knew nothing of the history of the building. This was an arena, not intended to be a hotel. And that explains it. I guess imagine if your local mall that was built a few decades ago decided to be a hotel. Extrapolate that. That’s what this is. I arrived to a broken toilet and a thermostat that didn’t seem to do anything. When you start your visit with maintenance coming to see you, it’s not going to paint your visit very well. The elevator to the top of the pyramid was neat. But one of the glass floor panels was shattered. See photo. The view of Memphis was lovely, but I didn’t trust the deck because tourists kept jumping up and down on the deck near the shattered panel like lunatics. It was okay to stay the night, but I don’t think I’ll go back, especially for the price. The breakfast was so expensive I skipped it.

Very cozy, we had an interior room and the view from the balcony was great! The breakfast was 10/10, had lots of variety! There was plenty of things to do, even had a kid friendly area which was much appreciated!

The architectural design is amazing, I don’t like poor lights at the comunes areas like hall way's