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My stay at the Marriott was just okay. The service was mediocre, and while the place was clean, most of the amenities were out of order — including the pool and hot tub. This was disappointing, as those were part of the reason I booked the hotel.

I was promised a rate on the Expedia page of $230 CDN on the App and booked it - I’ve now been billed

We’ve stayed here in the past. It’s a nice hotel, convenient for us. Easy commute to HighMark stadium.

Our experience was actually terrible. Was told we could check in early, but were denied at entry. Couldnt check in after waiting in line for 45 minutes. Was told we'd have to do it after the Bills game. Got back from the game and waited another 1.25 hours in line before receiving our room key at 2.25AM. No explanation from anybody, but at least two staff members gave us different stories. Never again, Marriott.

The hotel was very nice, and we would stay there again. Check-in was a bit of a disappointment. Not very organized.

Days before arrival, many attempts were made to call the hotel to simply ask to check in early upon arrival as we are not from the area. The number itself works to call, but you literally cannot reach a single soul. I tried calling over 30 times. The day we get there, we along with everyone else was told "there is a private event, you can leave your bags but you cannot check into your room yet as they are not ready." This was absolutely ridiculous and it's the first time I've ever experienced something like this when checking into a hotel, especially a Marriott. The front desk was also being very passive agressive and rude, which is shocking given they presented all guests with a very terrible check-in situation. I will never recommend this particular hotel to anyone in my entire life.

The staff seemed nice, but because they had VIP guests on Saturday, we were unable to check into our rooms on Sunday until later at night. I would've have thought they would have been more prepared and communicated with us better.

Took so long to check in, room wasn’t ready until 6pm

Check in was horrible. Our room was not cleaned, the hotel was overwhelmed by the crowd of people coming to see the football game.

THe pool is the best

excellent!!

Wonderful facility with great indoor activities and lovely outdoor spaces. Dining staff needs some support and training.

It was awesome. After having a bad booking somewhere else I was able to get a room here and OMG did they make me feel much better of my vacation. Just when I thought it was ruined staying here was so much rewarding. Guess ya know where I’m staying next time I am in the area.

Front desk couldn't find reservation from hotels.com afyer fifteen minutes got keys brought in luggage and found the room door ajar with the deadbolt stuck extended. Was given a new room which had a broken deadbolt that wouldn't lock.. Third room was great but check in took an hour at that point. Service was friendly just poorly organized or managed.

Good

Clean, comfortable and close to Niagara Falls

Excellent rooomd excellent staff!

Nicely renovated property

Folks friendly and helpful. Very clean and safe. Excellent food.

Room was clean/ newly renovated. Stafff was friendly and courteous Outside looks dated.