เคทีส์ คอทเทสเจส

Excellent quiet beautiful location, great hosts, clean and friendly, safe environment. AAA+++

😶

I had mice in my room, it was dirty and had stains and sap on the couch, The bed was super uncomfortable, and the fireplace continued to put out heat even after I turned it off. I ended up having to turn the gas off myself. I texted them (since there is nobody actually on-site) to tell them about the mice and the fireplace and request a refund for the following nights but they would only respond to my complaint about it being too hot. I never did get a refund. I could have dealt with the room being dirty, but between the mice, the bed, and the heat I could not sleep all night and I had an event the next day which I was totally destroyed for. DO NOT WASTE YOUR MONEY, PAY AN EXTRA $100 AND GET A REAL ROOM. I ended up getting a room at Sessions and it was wonderful.

The cottage is really run down. When I arrived I locked the door and then the lock broke so I couldn’t get out again. I was stuck in the cottage for more than 1.5 hours until maintenance arrived who broke into the window to open the door from the inside. I was not able to close the door afterwards and felt quite unsafe. The bed was so uncomfortable and I could not sleep the whole night. They offered me 15usd discount but for a 150usd stay this felt like a joke compared to what I had to go through.

It was great for what I needed

Difficult to near impossible to check in. Hotel employees could not be found.

Host was very welcoming and responsive. My cabin had all the essentials, great heater and powerful hot shower pressure. Maybe the bed sheets and towels could use a refresh, but again everything was warm and clean. This is definitely a homey, woodsy cabin, not a fancy hotel/airbnb, which was my expectation, so I was very satisfied.

We stayed in Cabin #2 and left a day early because the place was not comfortable. It clearly has been quite awhile since the did any maintenance on the place. The bed was uncomfortable, you sank into the couch when you sat in it. I had to sit on pillows to compensate for how far I sank into it. A lamp didn’t work nor the light in the closet plus several other things. I requested a refund from the manager and got no response. I would never stay here again.

The bed was stiff and hard. Pillows not comfortable. Broken window blinds, coffee (I hope) stained blinds. No dishware. No cups. No utensils. No paper towels. No hand soap. No shampoo. The couch is old and uncomfortable. TV/WiFi slow and unreliable. Will NOT be staying here ever again.

It was a quiet centrally located clean. The Jacuzzi tub was great roomie. Everything was good except the two chairs were really rickety. Just need new ones. They have a great little refrigerator with the freezer part separate on top that keeps even ice cream cold. The check process was pretty flawless. Just need to make sure You contact them before you stay so you can get the code sent back to you the day of and then when the room is ready, they will let you know. It worked well for me.

This was lovely for a weekend getaway

The cottages were super cute! The fireplaces were adorable and exactly what we want. After a long day out in the cold. We'll definitely stay here again

When I arrived I was a bit discouraged by the exterior & thought I made a bad choice. However, the inside room was fantastic. Bery clean, comfortable, & pleasant. I got a great night sleep & would totally return!!

Over we enjoyed our stay.

It was clean. The facility is run down. Terrible couch. Bed is worn out. Not enough towels. Tv was not easy to use. Good things. Great hot water. Great shower. Great jacuzzi.

The cabin is super dark. The microwave didnt work, the mini fridge froze everything. It was nice tho if you had every light on.

A quiet, relaxing experience. A short drive to the Village and hustle and bustle of Big Bear Lake. A perfect get-away. Only minor facilities need improvement (creaky bed, wobbly faucet, couch). Someone should have mentioned the dual showers and memory foam bed, what a plus!

Nice and quiet near restaurants

Loved this place would stay again without a doubt. Would recommend to couples that are looking for a get away!

I didn't like having the contact for the motel not on the premises...because we had problems. No TV remote, TV didn't work, partial electrical outage (we had some power) and it all just seemed Mickey Mouse. But, Jaime, who came to fix the remote/TV and the electrical outage (we blew a fuse) was extremely helpful and had great customer skills.The old cabin needs updated.