Courtyard Phoenix Downtown

Great place and great staff. Nice and clean rooms.

We usually use this branch of hotels but it was our first time with this location. As soon as we got into the room we realized that there were no sheets provided for the sofa bed, just an empty mattress. In addition, the handle to the toilet felt loose and could break at any moment. But I think what really frustrated us, was after a long day the TV turned off on in the middle of watching it.

Great staff

A

Me and my party loved the location of the area, really nice and clean. I would definitely recommend this place to stay in. The only down side was that there was no microwave in the that we were staying in. But stay was a 10 out of 10

Was there next to everything that was needed

The inside of the hotel was clean, modern, and fresh. Room was really nice, a King sized bed with a sofa bed. Except there was no bedding in the sofa bed and when we pulled it out, there was stains on the mattress. My son ended up just sleeping in the couch cushions instead. The area was very sketchy. Homeless people asked us for money several times. A man was sprawled out in the street just across from the hotel, pants down low enough you could see his entire hind end. We were nervous walking around at night. Parking costs an extra 45 a night, not something we were expecting. When we tried calling to see if we could check in early, the phones just rang and rang. No one would pick up. And when we got to the hotel even though there was one person in front of us, it took almost 20 minutes to get checked in. Chase Field was only a ten minute walk and that was pretty awesome. Debating on whether we would stay here again. With the cost of parking, might be cheaper to get a hotel further away, in a safer area, and just uber to the game. Something to consider.

My husband and I stayed at this hotel when seeing a concert at the AZ Financial Theater. Is was very convenient. Great food options closed by too.

I loved how friendly the staff was making us feel welcomed. The hotel was perfect walking distance to the concert we attended. Great atmosphere and hallways and rooms were very clean. The only thing I’d love more if breakfast closed an out later at 11am.

Right next to the stadium and ballpark with a thriving surrounding nightlife. They billed us twice for the room though. Shame on them.

Great hotel and staff was pleasant

Location was convenient to everything downtown.

30 minutes into our stay we noticed a bed bug in one of the beds. We went and told the staff. The first person we told was super polite, moved us to a new room, and told us we would either get a heavily discounted stay or get our room fully compensated. The next day when we were checking out, they were not helpful, told us that they would call us later to let us know what was going on, but there were no notes about the issue. Then when I got a call back, they couldn’t do anything for us because we used Expedia to book the hotel. So not only did I have a bed bug in my room, but I couldn’t sleep in the new room because of the fear of bed bugs in the new bed, just to end up being lied to about what the outcome of our stay would be. Be forewarned, and make sure to check your bed for bugs!!

Very nice staff, clean hotel close to a lot of entertainment

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Rooms ac was off when we got here. According to the thermostat it was 86 in here. Set it for 65 and it got to 74 by the time we woke up. Roughly 16 hrs of non stop running because the air was off and it still never got to temp or close. Shower curtain had hair and someone’s spit on it.

We went to a WNBA game and it was just a 4-5 min walk to the stadium. Plenty of places to eat,(walking distance), our favorite was Zen Thai restaurant bout a 5 min walk from the hotel. There is also a CVS and a grocery store close by. So if you are going to a baseball or WNBA game stay here and walk to your event. The only parking they have is valet ($45)(daily) and they roll up the sidewalk at 9pm, so getting food after that time, GOOD LUCK!!!

Great hotel and excellent location directly downtown with great views on the upper floors. The pool and bar were great they are both on the 4th floor. Small indoor pool, its a small property downtown and the pool is inside... Everything was well maintained and service was excellent! Very close to the Arena, shopping restaurants and sports venues.

Very clean, and very nice room

The hotel had no hot water. Yes we did get 15,000 extra points credited back, but to wake up to try to take a shower was not a good result of our stay.