โรงแรมดับเบิลทรีบายฮิลตัน ไนแอการาฟอลส์ นิวยอร์ก

Ok

Staff were great to talk to. Check in/out was quick. The room was great with plenty of space.

We spend the weekend to celebrate my daughter’s birthday. We took her to the aquarium which was 23 minutes away, walking distance and after we did a small birthday setup in the room (she was turning one). The room was okay, the furniture was a little bit damaged (scratches). The window was dirty and was the main reason to pick that room, the view. No microwave, no trash bags and the room service didn’t went to our room during our stay at all. The location was excellent if you want to visit the state park or hang out. Multiple food options, walkable. The lobby and main entrance looked too nice for the room aspect and cleanliness. Could be better.

Place was clean and very close to everything we needed

After booking a different hotel nearby & discovering the deplorable conditions we left immediately & found the doubletree- not only was it closer to our destination but when I say just walking into the lobby we were immediately able to take a deep breath & relax. We were greeted by a wonderful & kind front desk staff who made us feel welcome right away! We only stayed for a night but had a chance to get some much needed relaxation, as well as catch breakfast at the restaurant on site which was delicious! Speaking of delicious can we just talk about the COOKIES at the front desk!! the cookies are something to rave about, not only are they warm but they are gooey & the perfect amount of sweet! It really helped sweeten the sour start to our weekend in NY! Thank you Doubletree. :)

N/A

It was amazing

Top notch location, Hotel, Team, food and stay. Breakfast service was way too slow though. It's the only place we will consider when we return.

Great stay, staff was friendly, and fun to interact with. Enjoyed the local wine and the free cookies at the front desk.

The hotel was very clean and accommodating.

Very nice place to stay

Everything was really good!

Staff is amazing! I believe it was Janet that helped check me in and took care of me throughout. The extra cookies were very much appreciated.

Hhh

good

I think I enjoyed it and I'm planning to come back next year

Of the things that were nice is having the app that could easily check you in and out as well as getting you in and out of the property and your room. Parking was plentiful. It was quiet enough although there was a strange sound that happened every 30 minutes or so outside our window (almost like a fire cracker?). I just put in ear plugs. The brief interaction that I had with staff was very nice and they check in via text message and were very pleasant and accommodating. My issues were around cleanliness. The towels had a couple stains and one had a hair. The t.v. remote didn't allow for us to change the channel unless you input an actual channel number (very inconvenient) and no channel guide, either. Overall, for a one night stay, it wasn't the best and not terrible enough that we had to leave, either.

Staff was wonderful ! Would have liked to be able to watch tv while soaking in the jacuzzi tub.

Fine hotel

Went to check into the hotel with my children for a weekend cheer competition. I was told the reservation was cancelled by the hotel 30 minutes prior to arriving. I was told that they tried to charge a card on my account prior to my arrival and the card was expired so they cancelled it. I also had a valid card linked to my account that they did not try. I was not notified about any of this until we were trying to check in. Then we were told that the rooms were all booked and they had already given our room up. The booking was still showing up in Expedia as booked. No notification of cancellation. No apologies or anything from the hotel manager. Very poor experience.