Embassy Suites by Hilton Atlanta Midtown

Cleanliness

The lady working the am shift on the more of 8/28 was very unfriendly, dismissive, cold, and seemed annoyed to be dealing with guests. However the team that evening and the ladies working the morning of the 29th at the front desk were amazing and almost redeemed the negative of the previous staff interaction. Breakfast was amazing and the facility as a whole was clean and well maintained.

When we arrived at 330pm we couldn't check until after 4...Got into our room not enough towels and the tv didn't work....called and called no one answered from the front desk....so i went down and asked..tv was fixed never got the towels called again im still waiting....And the sofa it was full of dog hair...i sat down and i was covered...This stay wasn't as pleasant as it usually is.But breakfast was amazing especially the omlet chef !!!! She needs a raise !!!!!!!!

Nice big room, with a no step shower.

The beginning of our stay was disappointing — our room wasn’t clean when we first checked in - we were given keys to a dirty room. After I called the front desk and we stepped out, they quickly reassigned us to a cleaned room. From that point on, everything went smoothly. Special thanks to the lady preparing fresh omelets each morning at breakfast — she was very kind and efficient, and her service made a great impression.

The customer service was great

We enjoyed our stay.

Wonderful staff and very clean. 3 nights were wonderful

Entire staff A plus- so kind, accommodating, amazing

Excellent hotel with accommodations and professional staff

The hotel is in a nice area, you can see the wear and tare. My bedroom was dark my entire stay. The light didn’t work.

I really don’t review things often but the staff seemed uninterested in assisting customers, there were a lot of things that were not working properly in the room.

The property is fine but the condition of our room was awful. I would not sit on the sofa ever if it had a towel over it!

I liked the location of the property very convenient.

Great

For the price, this hotel served my purposed of a place to stay during my 2 day business trip, but I was not overly impressed. Staff was friendly. My accessible room was huge - too big for my needs and the furniture provided, and didn't feel homey. Coffee at breakfast was good - the rest of the food just average.

All Great

The beds were comfortable.the personal nice and accommodating. Furniture was a bit run down

The breakfast, the chef was very cool. The young lady who was in charge for Tuesday night's event; Jackie? Very professional and I also enjoyed Bianca. You can tell she cares about what she does.

This complaint is for Expedia and Embassy Suites Midtown! Neither one assisted with rectifying their wrong doings! Upon arriving and going to my room around 9:30pm, it was immediately clear that the hotel gave my family a studio suite instead of a one-bedroom suite. I immediately went to the front desk and was told the fault was on Expedia and there were no other rooms due to the hotel being fully booked. I immediately called Expedia and was told that at first they would rectify the situation but that never happened! After speaking with 3 representatives (a male customer service rep, specialist named Gijham, and a Supervisor named Jacqueline) and being on hold for a total of 2 1/2 hours, I was hung up on by the Supervisor! Now 1am the next day, we had to get another reservation at a different hotel on our own at our expense! Expedia did not value my best interest as a long standing customer! I'm disappointed at the actions of their customer service and the Supervisor!