Holiday Inn Express ROCHESTER NE - IRONDEQUOIT by IHG, an IHG Hotel

Great overall

Clean, nice staff, safe

Checkin was fast and easy. The room was clean and comfortable. We were staying one night to go fishing the next day. I realize you can’t have the breakfast area opened all the time but to be told you can’t even touch the cereal at 5:30 in the morning is really ridiculous. There was about 6 people there at that time.

We had a broken shower curtain rod. Everything else was fine.

The first floor room felt like it was in a moldy basement. There was a moist film over everything including the carpet and bathroom floor. To cover up the moldy smell they used a strong artificial fragrance that I could almost taste.

Necesita remodelación en el área de los baños y ser un poco más cuidadoso con la limpieza. El personal muy amable y atento. El aire acondicionado hacía un ruido horrible. Queda en un punto accesible y comodo cerca de muchas tiendas y autopista.

Pool was great

Close to everything. Pet friendly. Breakfast included.

I really appreciate a good staff who's also kind to their clientele and you had that especially on a July 4 th weekend. Very attentive. Thanks for a great stay.

Very helpful staff.

Overall it is okay for the price

It was ok. The hotel is a bit aged. The bathtub had some bad caulk etc. It’s just a dated hotel. Not sure how long they will stay a HIE if they don’t remodel. Breakfast first day was not great. Other days it was fine. I stayed for 5 days. There was a roof leak on the 2nd floor with a bucket underneath. You could see mold on the Sheetrock above the ceiling. Not ideal. But. I’m pretty easily pleased. My work location was walking distance away so that’s why I picked it. Also. Generally HIE are quite “nice” this was was certainly in the low end of the HIE spectrum.

Everything was great!!

we have been coming here for years. never ever bad. this time extremely nonexistent room cleaning. no trash dumping, forget clean towels. we know how to make our own bed. There from Thursday till Monday.

The hotel was ok for a one night visit. It was clean and the bed was comfortable.

This is a nice hotel located right next to a. IHOP & Target. The shower needed to be recaulked.

It was very easy to get to my daughter's surgery.

Property and staff were great. Breakfast was pretty good. Close to a lot of restaurant, shops and not a far drive from several things worth doing.

Joy at the front desk was a hero. We were having trouble checking in and getting our key to work and she was so helpful and patient. She's the reason that I will definitely book again. The hotel location is so convenient and shares a plaza with Target and IHOP which is helpful for grabbing a quick bite and anything we forgot to pack!

Spaceous, quiet and kind. Wholehearted breakfast! Very good!