Holiday Inn NEW YORK CITY - TIMES SQUARE, an IHG Hotel

The ac wasn’t working when I was there

The respect customer before payment after payment nothing

Stayed for 7 days. Positives:- the room was very clean, bed very comfortable, room made up and cleaned daily, room was on 20th floor and very quiet. Breakfast was predictable but did the job- scrambled eggs, turkey sausages, bacon, bread/toast, porridge, hot drinks and orange juice. Location is great, walking distance to Broadway, empire state and many more popular sites. 7/11 shop right next door. Negatives:- Decor is getting a little tired in the rooms however it was very clean. No water dispenser in lobby. We brought refillable bottles and used the water dispenser in the gym which is on the lower level but the lobby would have been more convenient. There can be a long wait for lifts in the morning so allow time. Overall would recommend and would stay again if visiting NYC. Comfortable clean room, good location for exploring the sites.

Everything was amazing

el hotel tiene buena ubicación, pero el personal de recepción fueron sumamente groseros me gritaron y trataron mal, la limpieza en la habitación era buena pero con ese personal jamás regresaría

Overall good experience

The room is small but manageable. The lobby’s so crowded coz its too small. Elevator takes forever. You cant hang out in the lobby coz outside the hotel theres some people who is not a guest who just sitting there. We seen one who's doing drug. But I guess they are harmless because of the security from hotel. Other than that its good for the price.

Cost clean

Everything was amazing except all the men that sit in the front of the hotel smoking not just tobacco. At times there was more than 10 of them

Good location

The hotel has a lot going for it: the location is excellent, the price is reasonable for New York, and the rooms are clean. The staff were friendly and helpful – especially the lady at check-in who kindly arranged a late check-out for me, and the security team who were really nice. That said, there are drawbacks. The rooms are very small, and with only two elevators serving 36 floors, the wait times can be frustrating – often it’s quicker to take the stairs. The biggest concern, however, is at the front of the hotel. Groups of local people frequently gather outside, sitting on the hotel’s chairs (and even bringing their own). While the security staff do their best, this creates an uncomfortable environment for guests entering and leaving the property. The fact that constant security presence is required highlights the issue. Until the hotel addresses this problem, I would not recommend staying here, which is a real shame given the positives.

Good

This hotel is fine if you know going in what you’re getting into. It is near Times Square and very near Port Authority. PA is very convenient to get to airports, but like many major bus stations if it’s not located in great neighborhood. The rooms are very small, but the only really bad thing about this hotel is there are two elevators which are massively over subscribed during rush-hours which are about 12 hours a day.

Good for solo or couple

Came up for a quick visit but was looking for a reasonable priced hotel near the bus stop and central location. This hotel was perfect. Room was great. Small quite comfortable and really clean and modern. Bed was comfortable. Front desk staff were friendly and kind. Security guards were very friendly. I’d definitely stay here again

This place was iverall a very convenient location for attracactions and the subway. The rooms were very nice and clean.

The staff were very friendly and helpful, it was great to be able to leave my baggage after my stay ended to explore times square before leaving the city.

Door lock didn’t work, maintenance guy it’s normal. It’s not. Water pressure was bad.

The staff were very nice.

Queen beds were too small , me and my son are 6feet and we have queen beds at home as well , but in this hotel my legs were 4 inches out