ฮอลิเดย์อินน์ ฟีนิกซ์ - แชนด์เลอร์

DO NOT STAY HERE!! My new credit card that was only used at this Holiday Inn was hacked with several $500+ charges. I booked the first night through hotels.com, the next day i decided to stay another night so i called the front desk and she took my credit card info. The charges started the day after i checked out. I called and spoke with a manager, Heidi, and she was so rude!! She told me there was nothing she could do and wouldn't even let me speak. I tried giving her my room number thinking SHE would want to address an employee stealing customer card info but NOT AT ALL. HEIDI WAS EXTREMELY DEFENSIVE AND RUDE, SHE IS PROBABLY WHO TOOK MY INFO. BEWARE OF CARD FRAUD AND MANAGEMENT DOES NOTHING EXCEPT CUT ME OFF AND GET DEFENSIVE! SEEMS LIKE HEIDI IS RUNNING A SCAM!!!

A great hotel and location.

Although I did not like paying an additional fee for parking in an unsecured lot, this is my only complaint about my stay at this Holiday Inn. The staff at the Chandler location were wonderful. A super friendly greeting every time I passed through the lobby. Any issues or concerns with my accommodations were addressed promptly and to my complete satisfaction. This is a great place to stay.

Friendly, helpful staff makes the stay really enjoyable.

The front desk staff was wonderful, helpful and compassionate. The ladies were welcoming, personable and genuinely kind.

Beautiful pool

Charged us $12 to park when the neighboring business (restaurants, etc) were free.

It was quiet and nice but the tub had an serious drip and they had me wait for my room out in the pool area when it was 111 degrees.

The first room I was put into was never cleaned after the last occupant. Also, charging for parking in the middle of a suburb with plenty of parking is just a money grab.

My stay at the hotel was wonderful, the receptionist was so sweet and welcoming,i will definately be there again, over and over.

The lady that checked us in was extremely friendly and really established a great tone for the stay

Nobody told me I was going to pay for parking I did not pay for parking even in Vegas plus that should be advertised when reservations are made so that you have a choice of looking for another place if you don’t like to pay for parking

Everything wasgreat.

Great customer service. The manager was phenomenal.

$12 to park. Another way to get more money from you

Clean

I did not like that breakfast was not provided. We were only staying one night and neither of us are big eaters so we left left to get a more affordable meal.

Spacious and peaceful. Great location.

I found that I have been charged with a smoking fee. But I didn’t.

Great customer service. Sucked we had to pay extra for parking never had to at other properties