Home2 Suites By Hilton Newberry

Loved everything about this place. Having said that, the price on Expedia doesn’t mention the $75 fee for a pet even though this hotel says “pet friendly”. Nice little kick to the nuts.

Don’t stay here if you want a comfortable bed or a decent breakfast

Staff starting knocking and opening at before 10am when checkout wasn’t until 11am. They did this more than 3 times. We told the front desk staff and nothing was done.

The hotel was great! Nice and clean and the breakfast was great too! The staff was friendly and accommodating! Our suite had a refrigerator, microwave, sink, dishes, pull out sofa bed, etc. One could live there if he wanted to. Didn’t use the indoor pool or gym but they were nice! I highly recommend staying there! Also there is a gas station close by for gas and incidentals! We were happy to stay there!

Very clean and friendly staff. Breakfast could be a little better.

The check-in clerk had the worst customer service skills that I’ve encountered during a hotel check in at a Hilton location. She probably won’t be there long so future guest won’t have to suffer. I made two separate 1 day reservations as our original stay for 1 day was increased to two. Upon check-in I let her know that and she indicated that there were no promises that I would be able to stay in the same room. I then inquired if I would have to go through the check-out and check-in process again and she didn’t know but stated maybe. Clueless! She let me know that I could go ahead and pay for another night against the first reservation so to ensure I didn’t have to move rooms. Unacceptable as I had already prepaid for two nights. She then started to mock me! I checked in and moved on with my day. I noticed the rest of the staff were extremely pleasant.

I enjoyed my stay with the hotel I felt the price was a bit higher than expected!

My "Poor" Review is only based on one issue, the poor customer service at check-in! I made an initial reservation for one night. We then needed to extend our stay so I made a second reservation for an additional night. I prepaid both nights to save money. Upon arrival and at check-in I informed the receptionist that I had two reservations for 1 night each and that I wish to stay in the same room for both nights. She informed me that I may have to check out and possibly switch rooms to which I wasn't excited about. "Erika" demeanor during the whole process was very confrontational and wasn't one geared towards customer service that this hotel is known for. I reminded her who the customers was and she continued her degrading manner. Hey, we all have choices where we want to stay and I was blown away being treated like I was. I won't stay there again, not while she works there. Absolutely POOR customer service on the hotels part!

Very quiet and very friendly staff.

Being a loyal customer I was highly disappointed with the lpoor level of professional and customer service. The front desk attendant on 2 different occasions was rude and loud talking myself and the customer service respresentive ( with her own hilton reservation department). I was there due to medical and business purposes. Slated to be from a Tues to Monday. Had to cut my bisit short due to the way the call and rhe extension of my reservation was handled. I am a very patient understanding business women who values loyalty and good customer service. I with this being t he 2nd time the service has been poor and the pool is still incomplete a year later. I will be taking my business elsewhere. I pray things improve becomes you never know whom and what influences a person staying at the facility may , especially not based off of color or gender.

A comfortable stay.

I asked with my original reservations for an early check in. I called a couple of days prior to the reservation to confirm an early check in. We were attending a wedding in the area and needed a place to get ready. We arrived at 12:45 so we would have plenty of time before leaving for the wedding at 3:30. The person at the reservation desk said that she saw the note about an early check in on our reservation but we couldn’t check in until 3:00. I told her the situation and she was adamant that we could not check in until 3:00. We were using our room only for getting ready for the wedding. We were not spending the night. She refused to let us out of our reservation so we could find another room. I called Hotels.com and they tried to get us released from the room but the hotel refused. We got to check in at 2:45. There were only 6 cars in the parking lot, including mine. There had to be a room where we could have gone to get ready for the wedding.

EXCELLENT

It was a really relaxing and enjoyable. I can to town to celebrate my birthday and catch up with my friend. The hotel did not disappoint!

Spacious rooms.

The breakfast was amazing. The staff was awesome.

Clean Modern.

Nice facility, employees were welcoming and helpful, great weekend away in a very pleasant city. Loved the Newberry Opera House. I'll be back!!

I wanted first say to say that the lady who checked me in on Friday 11/1/24 was wonderful. After that the front desk was awful. And seemed not to be concerned with your displeasure. What was so upsetting was there were no food left at 9:30 for breakfast. We were offered what was up there and sorry. She told us that by the time she makes more food breakfast would be about over. We weren't interested in milk and cereal so left to eat breakfast. Others were complaining about it as well. My husband and I are Hilton Honors members and we are accustomed to better sevice at Hilton. I expected higher levels of customer service.

The hotel was fairly new and that made the facility in good shape. The road noise at night made it difficult to sleep. Although, the cleaners did clean the room. You could tell they were in a hurry and did not do a good job of cleaning the high used areas or check the room was properly stocked. Pool was not available for our use.