Homewood Suites by Hilton Chicago Downtown/Magnificent Mile

Things were clean. Just kind of dated.

Its a great location being just one block off of Michigan Ave..... and right by the largest Starbucks in the world!! It is also next to a hospital, so we did hear the sirens coming in at all hours of the night, but you get used to that.

Great location, right on the mag mile. We had a great city view from our room. If you/your kids are Harry Potter fan, the store is just across the block. If you are trying to get on elevator during breakfast hours, it could be a long/very long wait. Tip: push both up/down buttons and get on the elevator going up even if you are trying to go down, since it may not stop on your floor going down.

We were disappointed that the pool was closed.

I had multiple issues with this stay. I have stayed at this chain before and have never had such a bad experience as I had with this one. First, the A/C did not work in the room. Now I would like to state for the review, I am from the mountains of CO, I need a cool/cold room or I just cannot sleep. I also booked this trip months in advance and I was staying for a total of 8 nights at this hotel. So I called down to let them know and a fan was brought to my room. I told them no I needed A/C, I paid for A/C so than I need another room. I was informed the hotel was sold out and they did not have another room. I also paid for a high floor/corner view because I wanted to see the city. They informed me to keep the blinds closed to keep the room cool, than why am I paying for a room with a view?!?!? Sink was leaking, TV was missing from of the "living room," ice tray was busted (didn't find out until after I put it in the freezer with water, came back and there were icicles coming from the bottom of the tray), and other problems with the room. The bed is highly uncomfortable and will leave you waking up with back pain daily. After speaking with 3 of the hotel front desk personnel, I finely got the manager and had him move us. But as the week went on, I talked to other guest and found the 4/5 I spoke with, their A/C was not working in their room either. So the hotel knows this problem exists throughout the hotel, they are just choosing to ignore it.

Didn’t like the wait on the elevator and not having toilet paper

Unfortunately I had a bad experience because the AC wasn’t working and they didn’t have an extra room for us to move. THEN in the morning for check out the elevator wasn’t working smh we had to walk from floor 16!!!

The room had a great view, but seemed dirty to me. First room had A/C problems so we were moved to another room. Staff was very friendly and helpful!

There is NO POOL at this property--it is under construction for the foreseeable future. With a group of 15 (mostly kids), this was a massive bummer for us and we never would've chosen this hotel--do not include it in searches specifying a pool at an amenity. Great location that is walkable to Navy Pier and the Chicago River/downtown. Elevators take forever. Good breakfast.

Beautiful room

People were rude at check in. Room was fine Elevators are slow Breakfast was fine Location is great Air in room didn’t cool well

This hotel was mediocre. We chose to stay here because it had a roof top pool and that was honestly the only reason. When we checked in we found out that the pool was “closed for renovations” we were not warned about this before hand, that would’ve been nice to know. We went to check it out, just to find that it was really small, it would’ve been way too crowded with the number of guests anyway. The room wasn’t cleaned properly, previous guests’ belongings were found in the bed and in the sofa. How did they not catch that if they cleaned it properly? The front desk phone number was on DND you could not get ahold of them via telephone, therefore you had to go down to lobby for everything you need. They were “low on toilet paper” good thing we brought wipes. The streets around the vicinity of the hotel had a sewage smell. There were homeless people laying on the side walk next to the entrance of the hotel. Not worth the money.

The first room was stinky so we had to ask for another room after that it was much better!

Great location and accessibility. Parking nearby or valet is available easily. Our room was located on the 23rd floor, and we did not experience any issues within it. Housekeeping attended to our requests. Breakfast had good options with 2-3 warm dishes, various breads and spreads, fruit, yogurt, outmeal, drinks, waffle + toppings. There are three elevators and at some busy time of day expect to wait a few minutes for an available one.

The hotel was nice and conveniently located to the navy pier. Walkable which was nice. The rooftop pool was under construction which was a disappointment for a young teenager. The rooftop would’ve afforded a nice view of the city but was locked. Valet parking was $60 for one night.

Desayuno deli cercanía a todos lados trasporte público súper cerca definitivamente volveríamos a hospedarnos ahí siempre

Great location! staff was nice.

Nice rooms, very spacious, good location

The location was great! The A/C was on in the bedroom and living room but the rooms were still very warm. I was sweating in the room and I never sweat. Also, I was no aware the pool was closed until I checked in. At the time of booking, there was no mention of the pool being closed or an email stating it would be closed.

I would’ve liked the pool to be open considering we wanted a pool when we booked a hotel. Also the valet parking price was increased since we booked which was also a reason we chose this hotel over others. But the room and view was nice