โฮมวูดสวีทส์ บายฮิลตัน เซาท์เฮเวน

The rooms were spacious. Staff was friendly and helpful. Lack of towels and washcloths

Good stay. Would recommend full closure blackout curtains instead of 1/4 blackout curtains now in use.

Everything was nice clean and tidy

The staff was very helpful and friendly.

The service and security were great, and the hotel was very quiet, that being on the first floor. Would highly recommend!

Breakfast left much to be desired and they charge to park.

The room was great for a family very spacious I didn’t like how unprofessional the staff was though they made up a story and charged me a smoking fee when I never smoked in my room and I had a wait an extra hour after my check in time at 3pm to get my room and I advise you to bring your own snacks and drinks because they over charge for theirs

Excellent staff and property.

This is one of the best hotels we’ve stayed at! The staff is super friendly and helpful. Also felt very safe being here.

The attendant was rude and claimed our room hadn't been booked and paid for. It was resolved but her mannerism was a little unprofessional. Room also had a slight odor and the door appeared to have once been breached.

VERY VERY PLEASED. It would have been better if the pool had been heated!!!

It was a great experience

No thanks

It was great!

The lobby was very nicely kept. Staff was very friendly. We had an awful smell in our room. Told there isnt anything they can do about it

Front desk

I started off really frustrated that they are now charging a fee to park in the lot. They claim that it is clearly published on the Hilton website, but when I pointed out that I booked with Expedia, they said it was probably there too. Supposedly if went into effect a couple of days before I booked, but based on the 3 other people I witnessed in the lobby saying that it wasn’t published when they booked, I suspect they are not being truthful. Additionally the kitchen was sticky and hadn't been cleaned well in quite a while. The pool was murky and did not appear to be well maintained. Overall I was disappointed because when I stayed there a couple years ago, it had been really nice. Really declined in a big way.

The bathroom sink was broken and the cold water handle just spun in a circle. The knob on the shower door was loose and coming off. The hand soap and the shower gel were out. When I asked the front desk about having someone come clean my room, they said they don’t clean every day and did not offer to have anyone come. When someone finally came, it was so late in the evening, I was getting ready to go out and didn’t want someone in the room while I was in the shower. I handed the trash out of the door and was not given any trash bags to put I. The container. When I asked for fresh towels, I was told to walk all the way down the hallway to get them myself. For the price of the room, I would think the service would be much better and the room much more up to par.

There were dirty socks in one of the beds and the dish washer had disgusting smelling water in the bottom of it.

The room was very nice sized. Everything was clean, staff was friendly. The breakfast was top notch. Definitely would recommend.