Palace Inn-Arcola

Thank you for your hospitality. Next time we are in Alcoa, we will definitely stay there.

The room was not swept the top of refrigerator was filthy and my wife saw a roach crawling around. The fifty dollar discount expedia applied was not honored. I had to pay it out my pocket.

Good stay spacious rooms 2nd visit will return again

The hotel is very good and clean

Very clean newer hotel.

Good

Nice place to stay

Unsafe

Everything good

My was great

Always a great stay

I really like this hotel no complaints at all it was very convenient for my stay and it was very quiet. I was able to sleep the entire night at peace.

I was charged 2 times once through the app and a second time at the property for a more expensive price! The clerk said the other charge would reverse and will show pending, the charge is no longer pending and he went all the way through

I can feel the springs on my back when I lay down on the bed I was sinking in it very uncomfortable bed they just need to upgrade the mattress the rest of the room it’s decent

I booked and paid ahead, but check-in was terrible because they couldn’t find the itinerary number through Hotels.com and wanted me to pay again. Once we finally made it to the room, the sheets were dirty, the bathroom wasn’t clean, and they told us they didn’t have any irons or ironing board. They then told us that they didn’t have any other rooms and that they would send someone to clean the room the next day…we were only staying one night. I probably should not have expected anything more from a motel, but I only expected anything because they have an 8.8/10. I absolutely would have gone somewhere else had the rating been more accurate. We didn’t even stay! I had to count it a loss and book with a much more reputable hotel.

Good place to stay

Clean and nice people.

Very clean and fresh, fridge, microwave, cook top, and sink. No pots, pans or dishes provided. Bathroom clean and roomy. No noise and perfect location for my visit. Also has 4 charging stations for electric vehicles

Very clean and taken care of

Personal were very nice and welcoming.