ควอลิตี้ อินน์แอนด์สวีทส์ เลิฟแลนด์

Hotel under construction, it wasn’t notated anywhere. I scheduled 2 nights and could not cancel. No swimming, no hot tub, no exercise room. Really upset. Felt more like a prisoner than a guest. Breakfast was continental, terrible.

We went to this hotel for a valentine get away we booked the room with hot tub which was actually a jet tub the pool was not working at all and it was never posted on site or at the hotel when checking in the man at the front desk claimed we had to just deal with it . I would not recommend this hotel to anyone the place was dirty and the breakfast was stale and horrible . We are on a budget and came for the love fest but it was ruined by this hotel

Let me start by saying that I'm not sure they should even be open during their renovation process. I won't start with the bad. I will instead start with what I enjoyed because it's far less than that which I have to complain about. The room was clean and cozy. The location was easy to find and the other guests were kind. The first sign of disaster was all of the construction debris in the pool area making the pool obsolete. My wife used the restroom and the toilet didn't flush. I called down for maintenance and they told me I can come get a plunger and handle it myself as if I'm employed there. The wifi only worked for about 2 hours and never connected after that. Their idea of breakfast was 3 optics of cold cereal, coffee and a self service waffle maker. Oh and a bowl of apples which in allergic to. There was no protein option, not even eggs. Due to the renovation going on, there was a strong smell of paint and we couldn't open the window due to the damaged screen that would have allowed insects into the room. The fire alarm was not screwed into the wall and the sprinkler was not properly seated to the wall either. They should warn on their site that they are under renovation, charge less due to not having access to listed amenities, or they should close down until they can do a better job. Lastly, I called down for a late check out and they said that was not available due to Limited Housekeeping which would explain my having to fix my own toilet issue.

The hotel was under renovation, which we weren’t told until the day of our reservation when they called to tell us they didn’t have the king bed we reserved. I asked if we would receive a discount on our stay. I was told $9 off per day would be the best they could do. They charged our card the full amount with no discount. The room had construction remnants all over it - paint on the broken curtains, paint on the microwave, the bathroom was not as clean as I would hope, and overall, just not a great stay.

Nice place to stay bt the doors dont latch very easy. Love the continental breakfast.

Good. Newly renovated.

When I arrived I saw very large rolls of carpet lying outside so I figured they were undergoing construction. Lobby was also filled with rolls of carpet. They put me on the top floor where I was told the renovations were complete. At fist glance the roo Loomed surf

It wasnt the outside which was bad it was the inside mirror was filthy trash on the table trash under bed wont be back

I heard every little footstep from rooms up above. The towels were dirty(hair on them). The matress was sunk in the middle, made it hard to sleep.

They do not want homeless people staying there according to what appearedto be the manager. So if you are traveling and living in your vehicle, they don't want you there.

When we arrived, I was charged $66 base rate more than the reservation. Rather than paying the reservation price of $106.78, they charged me $215.84. When I questioned the price, I was told there was a rate increase since the reservation was made back in February. Then why make a reservation? To add to the frustration, the hotel is under renovation and the pool was closed but no warning on the website. When I refused to stay because of the extra cost and lack of amenities, the clerk said she didn't know how to issue a refund and would have to call her supervisor. The supervisor was called and refund was issued, but it may take a few days to go back on my card. After leaving the hotel to find a different hotel, i discovered that the clerk ran my card 3x for undisclosed reason. And a 4th charge appeared this morning. Thank goodness my credit card company was able to clear the bogus charges so I could resume my vacation. I have stayed at this hotel several times in past, but I WILL NEVER DO BUSINESS WITH THEM AGAIN! I tried to upload photos to proof they changed the rate and ran my card 4x, but website won't let me.

Check in was fine, easy. The room was clean. The desk in the room was about to fall apart as the legs were barely held together by the bolts. The entire desk had a movement of about 3-4 inches in a side to side wobble. I thought it might collapse. Also, the pool was “closed “, a sign posted on the door to the pool. The pool was half full of water. I’m only guessing here but since there were workers bringing in rolls of carpet through one of the end hallway exits and the pool area had at least 6 rolls of carpet in there, that’s why the pool was closed. Not that the pool was inoperable, but it was a storage area. This is the second hotel (different brand) in 1 1/2 weeks that had a pool closed. I feel this type of thing should be posted on their site when it happens because sometimes families look for a pool so kids can burn off their energy after a day of riding in a car. Or someone driving all day looking forward to a little swim for exercise

Remodeling on the floor I was on….right next to my room. It was dirty!

Property is old and has mold in the bathroom and was overall disgusting

Room wasnt cleaned properly, wouldnt surprise me if bedding wasnt even cleaned. Pool was down, half hotel was under construction. Breakfast was a joke. Was bad enough we left after first night and went somewhere else. Making claim to try and get refund for second night but im sure it wont happen but was still worth leaving.

Not overall a good experience. Found a band-aid in the room on the floor and the bathroom had no working fan in the ceiling. The toilet kept running and overflowing so we had the shut the water off. The room had no electrical outlets near the beds for chargers which is ridiculous.

The pool was closed. Thry wete foing some painting and carpeting in the halls Housekeepers wanted us out by 9am.

Very clean and convenient

Not worth the money

The gentleman that checked me in was somewhat rude and very short with me. The biggest take away that I have for this property is there is no hot water when I went to take a shower and that is very irritating.