Residence Inn Des Moines Downtown

The hot tub jets did not work. The shower knob was loose and did not keep the temp correct… tried booking out, but no one was at the desk , called the number no one answered. Parking garage did not give bar code… was charged multiple time for parking?? Called service number and auto phone call kept hanging up.

Hotel was clean, and the staff was very friendly. Our room was also clean, but the ceiling AC unit kept dripping water onto the floor in the kitchen. It was very annoying hearing water smack the floor every few seconds. Other than that, our stay was great.

Lots of issues, however they resolved most in a timely manner.

Our stay was good. The rooms are clean and spacious. The only problem was the shower. Couldn’t shower first day because of no hot water. It was ice cold. The next day the shower started out hot then turned ice cold. Not fun experience trying to get shampoo and conditioner out with ice cold water then water turned scalding hot. Showers/ water requires attention.

We came for the day and night. So convenient to walk to restaurants and bars and farmers market Loved that we didn’t have to drive anywhere.

I had a very nice stay with my little granddaughter. She loved everything about the room! The hotel was great walking access to lots of great night life and places to eat, as well as the Saturday downtown farmer's market.

Conveniently located by the baseball park

At check-in we were not told that 2 hotels share the parking ramp and it makes a difference which entrance you use to attempt access to the hotel. After reloading the vehicle and moving it to the "correct" area, we were able to follow the winding path to our room. The room was clean and cool and comfortable. No internet access made the free Wi-Fi useless until Saturday AM. Showers were a completely random experience. No hot water for about the first 5-6 minutes Saturday morning, then numerous slugs of air from most of the faucets, AND then I got water warm enough to take a quick shower. My wife used it almost immediately after I did and she ran out of hot water. Sunday started out better, water much hotter much faster, but once again one quick shower was about all the hot water available. At check-out, no one asked how our stay was, or mentioned that there is problem with the infrastructure, or even asked which room we were checking out of. Not worth the cost and I will have think twice about the value of Marriott properties going forward.

Would stay there again. Comfortable room.

Dirty. The vents were covered in dust, dirty toilet, old dirty silverware under the bed. The bed was like sleeping on a brick wall. The bathroom door was falling off the hinges and wouldn’t shut. The toilet paper roll holder was broken and the roll would fall off when we tried to use it.

our first day it was an excellent place in an excellent condition downtown friendly service exceptionally nice

Property plus rooms have a strange arrangement--not bad just peculiar. Really interesting to find the elevator to the parking garage. Parking at $20.00 per night seems pretty high. Hard to find the front entrance.

Very convenient and interesting hotel. Great for downtown access. Staff was courteous and friendly, and room was excellent. Excellent breakfast. Would definitely stay again.

I waited about 10 minutes at the front desk to check in because no one was at the front desk. Another guest even commented "they" were always gone. I tried calling an operator but it still only rang the hotel front desk. The only rooms available were the suites this weekend. There was no hot water, only fluctuations between cold and tepid water.

Fastest check-in ever.

I appreciated the home away from home feel. The full kitchenette and bar allows for meals in the room.

I will not tell you how much a spent on a room for one night, but for the price it was absolutely not worth it. The ONE reason I booked was for the dual bedrooms and hot tub. The hot tub didn’t work. Front desk said maintenance wasn’t on site and they’d have to leave them a note. Unacceptable for what we paid.

Awsome place to stay, quick walk in the sky walks to get to events and places to eat and shop. Parking ramp for the hotel making for an easy parking every time. Inside of hotel was great and awsome breakfast service.

Only thing that was really bad was no hot water Sat am when trying ro shower. Not good and they didnt do anything about since I booked with hotels.com

Tommy at the front desk demonatrated a true level of what it means to take pride in one's work. Tommy excels in effective communication by being able to quickly read people, anticipate their needs and offer what they are truly seeking as a guest in the Residence Inn. Tommy made our stay enjoyable simply from him just being his charismatic self. The breakfast was fantastic! The attached parking ramp created a sense of security for my vehicle and was well worth the $20/day. I will definitely stay here next time I'm back in DSM.