โรดเวย์ อินน์แอนด์สวีทส์ ไฮเวย์ 217 และ 26 เวสต์

The room was clean and totally accessible. The WiFi was also incredibly good. However, the window was open in such a way that it was not able to close until me and my partner spent 30 minutes forcibly closing it after being instructed by staff to do so. Without closing this window, we would not be able to sleep due to the sounds of the highway and train. The last complaint is that the AC wasn't very powerful.

Hard to access the AC unit as it was mounted high up near the ceiling, room was noisy as it is by the highway, walls dirty with stains and tears, sink partially clogged, poor plumbing, room smells dusty like a closet full of old books.

The door latch for locking the door not only was missing, but you could see completely through the hole in the door. The air did not work in the back of the suite and it was 101 degrees outside. The towels were stained. It smelled like mildew and cigarettes. The vents in the ceilings did not have covers. The blow dryer sounded like a weed eater. The lady at the front desk super nice.

not that bad for the price

The hotel room was nice, a great size and clean. However, the amenities at this hotel is super poor and disorganized. For example, the microwave is super old based on the model/color. I had to use the microwave to warm my food for 4-5 times, if not 6 times! Typically, a microwave is something that I do not use frequently, so I know once is more than sufficient for 1-2 minutes. The shower head is not working properly and the water coming out of the shower head is not so strong and widely spread, and sometimes some water is coming out of the pipe before hitting the shower head. The bathroom does not have or work the fan which makes it extra steamy and hot! In addition, I was not provided with any water bottles during my visit and the hotel does not provide any coffee or tea for the entire day, even for breakfast. I had to walk one day 20 minutes to a Starbucks just for a coffee. To finalize, I nearly lost $50 for the security deposit upon leaving and checking out and the hotel receptionist was sleeping and woke up groggy which is unacceptable! Hotel receptionists should NOT be sleeping on duty and I know this given how I seen him dressed and his hair was messed up. When I check-in the receptionist who was an Indian lady never gave me a receipt to show when I checked out, so I had to convince the morning receptionist to check and give me my $50. In the last second before my Lyft rider came to pick me up, he finally gave me my $50. Management and ownership needs to change!

This place looks way nicer on the website than in person. There was a drunk guy running naked in the parking lot, the fridge in the room didn’t work, they did not have extra anything. If you get locked out at night, you’re screwed cause they lock the office and may or may not come out. It was definitely an experience staying at this place. Would not recommend.

Staff was great although not available early morning for check out.

There was an air conditioner in the room, but it was not functional. We left our windows open the entire trip to try and cool the room, but it was uncomfortably warm during the day.

Situated in a sketchy neighborhood with limited dining options—though the Hawaiian restaurant across the street was great and the staff were so friendly and helpful. Very old and run down both inside and out. The heavy smoke smell throughout the place was hard to ignore. Despite the dated and run down condition, the bed was surprisingly comfy and appeared clean. The front desk lady was exceptionally friendly and welcoming.

The room smelled , there wa a hole in the floor that was taped up, it didn’t have the couch in the room that was shown in the picture. The lock on the door was broke and we got no answer when called the front deak

I booked a suite. There is an oven; however there is nothing else. No microwave, no utensils, no bowl or dish, no cup/glass, no coffee maker. Terrible condition for a suite.

Room was clean but there was some repairs needed in the 2 rooms I rented (broken wood vanity, tub surround loose, etc.)

Good

We experienced a management issue as our rooms were not ready at check-in. Although our check-in time was scheduled for 2 PM, we were not given our rooms until around 4:30 PM.

It’s very clean and a good customer service. We will definitely stay here again

Looks nothing like the photos, appliances did not work, drunk man got arrested naked in the parking lot, front desk locks people out at night, beds are uncomfortable.

Air conditioner not working because no one told us about the wall switch (unmarked...assumed it was a light switch that did not work) Sink was clogged. We departed ASAP

I love the rooms are very spacious

Good stay!

We complained about excessive fan noise on the first day, which remained unaddressed. Despite our efforts to tolerate it, the noise became unbearable. The situation was further exacerbated by water pipes banging loudly from 3:03 AM to 4:33 AM, making our stay intolerable. We then escalated these issues to Barbara, the Assistant Manager. She informed us that a 24-hour departure notice was required. Given that our six-night booking was made through Expedia, Barbara stated she would contact them to arrange a refund for the three nights we did not stay. However, our attempt to secure this refund via Expedia was unsuccessful. We received an email from Expedia indicating they could not obtain approval from the property manager to waive the cancellation fee, and consequently, the refund could not be granted. This outcome is deeply frustrating, demonstrating a clear failure by the hotel to resolve a significant comfort issue and by Expedia to secure the promised refund, leaving us to pay for an unacceptable experience.