SpringHill Suites Baltimore White Marsh/Middle River

Location was great! We were there for a Dartmouth graduation. It was 9 mins from the school. Prices were a bit higher than usual. The property was dated. There was no breakfast, but tea and coffee with a convenient snack foods area near the reservation desk for sale. The room keys kept deactivating. We went to the reservation desk twice for reactivation. We weren’t the only guests with that issue. Overall, the best thing they have going for themselves is the location and staff. They were pleasant.

The breakfast this hotel offers is enough for me to give 100 stars! Overall, everything was clean, service was amazing, and everything was perfect! We have found our new hotel for when we come into town!

Clean and friendly staff

Excellent as always

It was an easy check in

New and nice! The staff was very welcoming and everything was very clean. The room was spacious and comfortable. Nice amenities and several breakfast options. Not much to do nearby or places to go, but the hotel made the quick stop worth it.

Dirty and not not water in shower

I liked the breakfast, the room was spacious, the staff were friendly and efficient.

Great staff.

Nice rooms

Very friendly, super clean, comfortable room, and very quiet.

Nice

It was clean. Staff was nice and helpful. Breakfast was decent. Loved the waffles and fresh fruit. No bacon was a bummer.

Would stay here again

The breakfast could have had a little better selection but overall it was a good stay.

Very comfortable, clean, and quiet!

Nice hotel

When we searched thru Expedia, i put in pet friendly hotels. Expedia gave this hotel as a pet friendly one, i booked it, it was late at night as we were traveling from Florida to Maine. We arrived at the hotel that Expedia said was pet friendly, and they are not. The only upside is the lady at this hotel knew of another one that was pet friendly. I had booked 2 rooms online, the hotel is refusing a refund, and so is Expedia. So almost 400 dollars gone and stress added. I will not use Expedia again.

Only had 3 pillows but everything else was great

4 night stay in April 2025. Management and service is sadly lacking and doesn’t care. After a 10 hour jourejy we were booked into Room 425 that had a KNOWN AC fault resulting in temperatures in the 80's - after a late dinner and went to bed. At 11pm it was stifling and had to dress, report, repack and move to another room - partner who had a severe foot injury and disability.) Front desk informed me that night SPECIFICALLY that the previous guest had reported the fault ,was also moved but obviously 'maintenance' failed to fix it. The following morning we asked to talk to the manager but were informed that she had no real schedule at the property. and were not sure when she would be there but would take a message. We asked to speak with her after she had been informed of the issues. At no time did she make any attempt to contact us , we checked the next day and she left a internal message that they had no previous AC issue, and in any event ‘we were moved so all was ok, she saw no reason to apologize or discount the bill ‘. We stated to the front desk that we were not satisfied to give her one last chance to review the matter as the fault occurred previously (her staff raised this ,the disturbance was considerable and her response were inappropriately not caring. We did mention if no positive response would be given we would follow up with reviews and reports On checkout this was totally ignored. Very poor choices from the manager