โรงแรมเบสท์เวสเทิร์นพลัส ชาร์ล็อต/แมทธิวส์

place needs considerable improvement with many things broken or in degraded condition yet with the right timely renovations it could become a success. currently they are allowing transient type folks or use of substances to reside their whether short or long term and should immediately start being choosier about whom they rent to period. bad characters will turn off decent customers and nobody wants to see the cops have to respond to losers at this hotel causing mayhem. attract business and family clients not grungy people who will cause property damage

Very clean, friendly and close to everything

It was okay the bed did have some stains, the toilet would not flush so I went and complained to the front desk and they told me they would get someone to take a look at it and they did make the necessary changes. The area is not the best and I don't think I would stay here again I only stayed one night thank goodness

The room had a bad smell, like mildew, the tub was clogged and when taking a shower the water didn’t go down, the rooms are really dark.

The best thing about this hotel was its staff. The rooms needed to be upgraded

This is the best place to stay ☺️

It was clean, but needs upgrading. Outlets on lamp would not hold a charger, they were worn out. Furniture all scuffed up, walls had chips and rough spots. Housekeeping never came.

Exelente servicio

Hot water shuts off after a few minutes. Mattress visibly sagging anfd coils popping up. Desk chair fabric looks like it was slashed wirh a knife.

N/A

The oarking lot was very dirty Littered with cigarette butts and madhed beer cans and water bottles. The first impression of the hotel was mot good. However, the room was good.

As soon as we opened the door to our room, the smell of marijuana was so strong! The people in the room next door sounded like they were having a party and, even into the night, it was extremely loud in the hallway. The halls had trash and food on the floor

Staff

For a one night stay here in Matthew, this works. Rooms are spacious, well equiped and everything works fine.

Perfectly fine for a single night stay on a budget.

The room was clean and comfortable while the building overall would benefit from cosmetic improvements. Breakfast was ok, but you had to present a ticket which you had to acquire from the front desk every day. Never experienced that anywhere else. Only real complaint is that I could frequently smell pot from my room which was right next an outdoor stairwell.

Worst experience ever. No air conditioner bad smelling.

Very disappointed booked king room gave me 2 doubles first room ac sounded like a freight train 2nd room shower was just a drip water either very hot or cold nothing in between carpet in both room stained

While the staff was nice, I didn’t really feel safe as a woman traveling by herself staying at that facility. In my room particular, when I got there and went to look out the window, there was a homeless man with a bunch of trash and garbage bags right below my room. The rooms air conditioner did not get very cool, the coffee maker did not work, and most of the outlets did not work. And although I was offered to change rooms, I had just unloaded all of my stuff, so did not go with that. The sheets Are of the cheapest quality, the kind that make you sweat. I think a lot of people who do not have homes stay here, a lot of construction workers, so while a man might feel fine staying here, I am a traveling registered nurse and I did not feel fine.

Ok