เวสต์เวิร์ด วากอน อินน์ ธีมพาร์ค เอนทรานซ์

For something I picked at the last minute. It was ok. But if I would have picked it in advance I would have been mad. The room was ok. Smelled ok. But did have a linger of cigarette smell. Bed was ok. Bathroom ok. But the paint was peeling from the tub that was obviously painted over. Over all ok price and and room. Like 4.5/10 Location 10/10 only cuz it’s walking distance from knotts berry farm.

The word front desk staff. I asked for assistance to speak with a manager and the front desk staff Danielle stated she was the manager and owner of the place. Guest experience was the worst I have ever receive.

Room smelled of heavy cigarette smoke. Women kept coming all through the night with different men. Not a place I would ever stay at again.

Good

Very close to Knott's Berry Farm, great location for dining out.

Staff is very friendly and nice. Property is near Knott’s and Knotts soak city.

PLEASE DO NOT STAY HERE❗️Firstly, when we first walked into the room it smelled like cigarettes. There was a hole in the door that was supposed to be a peephole but was just a hole. There was only 1 air-condition, so the second bedroom was extremely warm, we had to buy a fan for it. Next, there was no smoke detector and there was absolutely no amenities such as a hairdryer or straightener. There was one bar of soap and one small bottle of shampoo. There was also no hangers in the closet space. ❗️Most importantly, we stayed here because there was a "continental" breakfast included, but all they gave us was a few store bought danishes and coffee. Another thing is that there were suspicious people inside of the hotel area with their clothes unpacked and stuff everywhere. The tv remote barely worked and there were very loud plastic covers on the mattresses. The only good thing about this hotel was the housekeeping woman! She was very pleasant and helpful.

The room was very clean and smelled very fresh. Room was beautiful and very comfortable. I stepped out several times during the night to a quite calm parking lot, and felt safe smoking outside. I would definitely stay there again.

Very nice

Wilma at the front desk was a great host and very accommodating. The rooms are super clean, cozy, and very up to date. Marble floors, matching marble walls in the bathroom, and a remote controlled AC. If you can't stay long, you will definitely be back. Staff from the maids to the front desk were all very nice and helpful. I highly recommend this hotel.

If 0 stars was an option thats what I would give. I booked this hotel for new years. I got there and went to the front window, I waited a while before anyone came and when she did she had an attitude because SHE WAS SLEEPING!! The nerve of this place. We ended up not staying because she was rude. By far worst customer service ever and not to mention its shady. Its a crackhead motel, in the time I was there waiting I saw a homeless girl go in and buy drugs from one of the rooms and then pee in the parking lot. This place is ghetto, never again. I havent even been refunded just keep getting the runaround

The worst night ever , Very loud , Kept getting random knocks to our door and will come out and there seem to be a guy outside in his truck looking very suspicious , If you have kids really dont recommend and not worth the price, Looks like theres alot of night owls .

Pictures did not match property, very unsafe location

Don’t believe in the website photos it’s not what they said… I got way different room. I booked for a suite 😁 they gave me a single room. Otherwise it was clean and the staff very nice and friendly ♥️

Illegal activity on premises. Not family friendly. Prostitution going around while drug transactions going on. Floors were not swept or mopped. Gun shots happened outside my room. Tried to get in contact with front desk no one answered.

Check-in was quick, easy, & pleasant. The room was fine, but did not feel inviting. There was still a smell of stale cigarettes despite the attempt to mask it, and the mattress pad had a cigarette burn- all despite the room being plainly marked non- smoking. I would chalk most of that up to rude guests more than anything the staff had done. The outside was the main complaint. Grounds were littered with random items, and even very late at night, people were loitering in cars or outside rooms. Again, not to be negative to staff.

The place was filthy…the smell of the room was a mixture of stale smoke and body odor. We didn’t read the reviews before booking (shame on us) but all of the bad reviews are a true statement. This was a non-refundable booking so we attempted to stay after the front desk assured me there were no bugs of any type… (not true). Before we brought our stuff in the room, we went and bought shower shoes, disinfectant wipes, and Lysol spray. I took a cleaning wipe to the floor and was disgusted at the filth that was coming up. Same thing with the walls, there was dirty hand prints all over them. The first night we slept with the lights on (with good reason) but the second night turned them off.. what a mistake… that’s when the roaches came out in the bathroom…we packed up and left and didn’t stay for the remaining nights. There are people that live in this motel and the shady people that hang out in the parking lot… this place knows it’s a dump and that’s why they say it’s non-refundable. Hotels.com needs to remove this place as an option so no one else gets fooled. All of our things we brought into that disgusting room now has that smell attached to them.

I was there for 30 min and then we checked out the room was a mess! The bathroom towels where dirty air conditioner didn’t work and it said it was a non smoking room when it reeked of cigarette smell. Staff didn’t even offer me onother room nor somewhat of a refund never going there again

The room smelled so horrible, like smoke. There were crack heads hanging around all over the hotel. NOT SAFE FOR A FAMILY TO STAY !!!

Muy malo el cuarto olía a humo no abia jabón para bañarse no abia botes de basura más que en el baño no tenis Telefono para ablar a recepción mal servicio el agua de la aberca fría no hay siyas para sentarse en el area de la alberca