วูดสปริงสวีทส์ วอชิงตันดีซี ฐานทัพอากาศแอนดรูว์ส

My reservation was cancelled and I didn’t find out until I went to check in

Great stay

Excellent stay

Dirty and old

Didn’t get the room we booked. Gave us a single bed then argued about it essentially blaming Hotels.com. Mold in bathroom and overall bad service. We cancelled and found other accomodations.

The whole place smelled very strongly of weed and our room smelled like smoke. There were roaches on our bed and the walls. We got to our room and ended up leaving to find a different hotel because there was no way we were staying there.

Try to check in at the hotel on Sunday, January 19 around 10 PM. The front desk associate advised me that they had no rooms available for my reservation. He explained to me that there was some type of emergency and they had to move people around. I explained to him that my reservation was guaranteed with my credit card and I did not understand why the hotel had no room rooms available to accommodate my reservation. This situation left my family and I stranded. We live approximately three hours away from Washington DC and it was a icy night. The front desk gentleman was not very helpful to secure another hotel. The check in area at this hotel is approximately 2 x 4 with plexiglass at the check-in counter. There was no bell to notify the front desk person that I was there to check in. After awaiting a while, the front desk person appeared. I would appreciate a hotel.com. Customer service representative contact me to review the situation. Cindy Kohler Cindy.l.kohler@hitmail.com

Love everything about this hotel from the service desk to the cleaning lady, very attentive and friendly, really helpful 5 start and more

The front desk clerk was in his car until you called the number and he ran in, the first room given was completely dirty and the second had roaches.

Too noisy

Area

I wouldn’t recommend to anyone .

ROACHES!

Multiple cockroaches in the room. Smelly room

You couldn’t ask for a worst place, dirty uncapped no towels in the bathroom unfriendly help front desk. Pathetic.

I killed 3 roaches the first night. Majority of the tv channels had no signal.

I reserved this hotel room a month in advance. The hotel overbooked their rooms and I had to find a new hotel for work which was an inconvenience to me. I arrived at my VERY IMPORTANT meeting late and almost lost my deal. There needs to be a better level of communication between the website and the hotel. Terrible experience

Fire alarm kept going off

They are rude and disrespectful, they took my money then told me and my kids we had to leave for no good reason, I’m 56 so I’m not loud. Said she just didn’t want to rent to us anymore. Very racist. And the manager was white.

This hotel is Roach Infested! I had to spray bug chemicals constantly and I was bite by another bug and it affected my hand for 2 weeks.