Golden Lotus Ha Long Hotel

STAFF, even they can't communicate in english but they try to help as much as they can. I am impresing them.

The room was very clean and the staff were nice, though their English was pretty limited. Breakfast was tasty. There is a big building under construction next door, which made things a little noisy, but not so much that I was seriously bothered by it. The location was convenient, just a few minutes walk from the Sun World amusement park, which I highly recommend checking out, if you have time, and the adjacent strip of outdoor restaurants. It’s also just a short taxi ride from the port for the cruises. The area is fairly dead during the day, but comes alive at night. Be prepared with cash, as most places in the area do not accept credit cards; even the spa at the biggest hotel in the area was cash only. Also, almost no one speaks English in town, so get your translator app ready. Don’t be afraid to wander out, though. I’m glad I did!

Good hotel but why weren’t we warned beach was closed and no beaches near No beach was a disaster

簡單的飯店，櫃檯接待人員會說簡單的中文，團客多，整潔需再加強。

We stayed during the off season, so the hotel was relatively empty. OK hotel, more geared toward Vietnamese and Asian travelers, which should not be an issue for most. Rooms are small and clean. Complimentary breakfast was fine, Asian fare that also included some western, made to order eggs (omelets, boiled, etc.) The staff was pleasant. Most staff have limited English, but hey you’re in Vietnam, use Google Translate and there are no issues. The location was fine, across the street from the Hotel Mường Thanh casino and near the Sun World Park. One issue was that behind the hotel there was construction of what appears to be a huge complex going up. Construction was ongoing 24-hours, though at night the noise wasn’t bad, we were able to fall asleep. It appears the hotel does not have a bar, and the in-room mini bar had water and soda only. Not a big deal, right outside the hotel there are numerous local street vendors selling food, water, soda, beer, etc. Bring or buy (from a store) your own soap for the shower. The hotel only had tiny hand soap, which was the size of a throat lozenge. Shampoo was provided. We only wished they had in-room safes to lock our passports and valuables. The hotel only had a “safe” at the front desk, which we didn’t use. The staff made copies of our passports the first day, then two nights later a hotel night manager asked for copies of our passports again since he couldn’t find them. So I’m glad we didn’t leave our passports with the front desk.