โรงแรมโกลเด้นรูสเตอร์

พนักงานต้อนรับดีมาก ใส่ใจและให้คำแนะนำดี ห้องพักสะอาด การเดินทางสะดวก อาหารเช้าอร่อย

My family (my 5 years old daughter, my mom, my husband) booked 2 connected bedrooms on the top floor with a private balcony. We booked this in October for 7 nights with 470 USD. The night before our flight to Hanoi, the hotel emailed us at 9.30 pm and said the room had a problem and they would refund the money or book us another hotel with the same level. Given that it’s a few days before New Year, there was no way we could find another place so we asked them to book us another hotel. When we arrived around 7pm Hanoi time, one of the staff put me on a motorbike to see the hotel he booked for us. The first hotel he took me was decent but he told me the room only available for 1 night and I HAD TO PAY MORE MONEY because what I paid for my 7 nights at the Golden Rooster Hotel was TOO CHEAP. Then he took me to another nasty smelly cheap hotel and kept telling me to stay there for 7 nights. It was just a room with 2 big beds, I couldn’t imagine us 4 sharing a room so I said no. We got back the the golden rooster hotel and I begged for a room we were so tired it was almost 9pm, so they put us in a small tiny room for 4 of us. Lucky, I found out that the Somerset West Point Hanoi was available for 7 nights via Agoda. So I paid another 947 USD for my family to stay at the Somerset. The next morning, we asked to see our room we originally booked, they said no. One of the staff told us someone was already staying in the room. So it was clear that the hotel cancelled us for someone else

Séjour décevant, nous avions réservé un hôtel 4 étoiles pour un moment sympa… loupé…. La chambre est petite, basse de plafond, une fenêtre de 30x30 cm, bref, pas fou…. Cependant l’accueil est très bon et le petit déjeuné agréable

Nice room and good location

Sweet place to stay in old town. The other reviews don't lie, so don't really have much to add! We enjoyed how we were treated and the help and information we got. All staff members were absolutely great and welcoming. Only issue in the room was the safe being locked, so not possible to use, didnt ask to get it fixed either, as it felt more than safe here!! Thanks for having us, we would love to stay again!

The staff was top notch….very friendly and organized amazing tours for us. The breakfast was made to order and very tasty. I highly recommend!!

Great location and very helpful staff. Not keen on glass/privacy blind bathroom wall. Would definitely stay here again.

Best manager and staff I’ve talked to in a long time

We loved being able to book excursions directly through them. There was never a glitch to the plans, our names always on a 'list', drivers on time, greeters everywhere. Organized and flexible and every detail taken care of and thought of on their end. Highly recommend using their services. Daytime manager was suburb.

Hôtel bien situé,les propriétaires font tout pour répondre à nos besoins.

Emma and her staff are really sweet and helpful. Would recommend for a comfortable hotel location in the Old Quarter.

The stay was excellent. Tasty breakfast, good location. The staff was was extremely helpful. Highly recommend.

Exceed my expectations & highly recommended. Warm friendly helpful & very thoughtful staff team

Location was great, staff was great, breakfast was excellent

The facilities might not be a perfect 10/10 due to small issues, like some rooms being a bit noisy because of the building’s design or street traffic. However, the service easily turns the overall experience into a 10/10. Flexibility: When noise was an issue, we were offered a room switch and even a stay in their sister hotel for one night—fantastic problem-solving. Great communication: The hotel team, and especially Anna, provided outstanding support. From tour bookings to personalized recommendations, they handled everything quickly and professionally, whether in person or via WhatsApp. Extras: Free airport transfer with multi-day tours, flexible booking changes, and an upgrade due to the room switch showed how much the staff values guests. Outstanding support: The team was always available for advice or assistance, going above and beyond to ensure a smooth and pleasant stay. Despite minor flaws, the exceptional service and attentiveness, especially from Anna, made our stay unforgettable. Highly recommended!

The room is so small. TV and fridge did not work. The hot water was so weak. We asked the reception but could not fix. over 9.0 for this hotel is ridiculous.

Staff were very friendly and helpful, room was cute, very comfortable beds & pillows, quiet too didn't here any noise from the street. Loved our one night stay & would book again if we go back to Hanoi!

It was absolutely wonderful, the breakfast, the bed and the location. People were super friendly. Incredible service and recommendations

A lovely stay. The staff here are all extremely friendly, cozy rooms and great location - close to night markets and beer street.

Staff are super friendly and going out of their way to help you. They have a tour desk at the hotel which helped us book a day trip to Ninh Binh. Breakfast is okay, there is a limited buffet every day and you can order eggs or pancakes. Rooms are a little dated and very small, the pictures are slightly misleading. Our room was not a lot bigger than the bed itself. Centrally located in the Old Quarter. Walking distance to everything, plenty of restaurants.