JW Marriott Phu Quoc Emerald Bay Resort & Spa

We stayed only for one night in a room with extra bed between 10-11 May 2018. Overall it was a terrific stay. The theme and decoration about college life really told the story in itself and the design by Bill Bensley really lived up it its hype. I highly recommend the place for you if you are into trendy and fashionable place. All good facilities came with so nice hospitality. From lobby area to the room and further up to the restaurants we had superb service. Noticibly worth mentioning was the team of staffs at Pink Pearl restaurant. We were greeted and taken cared of so thoroughly and they even walked the place to introduce us to those really cool decorations in the restaurant precinct. I highly suggest dining options in the hotel. The breakfast was so filled with wide variety and good quality of food. The staffs were so attentive. I recommend a stay in the place any time you are on Phu Quoc island. You would not regret it at all.

Thanks for everything.

Die Unterkunft ist an sich ganz gut. Allerdings passt für mich das Preis-Leistungsverhältnis absolut nicht zusammen. Das Hotel kann den hohen Preis nicht rechtfertigen aus meiner Sicht.

房間寬敞舒適，園區建築物很美，富藝術色彩 酒店沙灘美得令人嘆為觀止，泳客人數不多，享有寧靜私人空間。

amazing beach and customer service

This was a wonderfully peaceful hotel and a quiet private location

super fancy resort with high end quality of services as well as the aesthetics if the architectures around the resort. Staffs were friendly and hospitable. Thai curry dish ordered at Fugit restaurant was sub oar, lacks a bit of real Thai curry experience and flavor. The pools are nice and spacious and the resort is kept very clean and private. Beautiful private beach with white sands

Staff was extremely friendly and polite. The resort is very beautiful and clean. Plenty of pool option to choose where you want to swim. The beach was clean and sandy and not too deep, you can walk 50 meters out and the water is still not over your head

This was our second stay at the JW Marriott, following last year. We had a great time relaxing in the blue ocean with white sand, playing in the ocean with free SUP boards and other equipment, and relaxing in the quiet ocean-view pool. This time we were especially treated well by the warm and wonderful staff, who made us feel at home and relaxed with just the right sense of distance, making our stay even more wonderful than the last time! The staff who checked us in, whose name escapes me, was particularly helpful. He moved us to a cooler area so my husband could work on his PC while we were waiting to check in, and he took me on a cart ride around the resort to keep me occupied. Ms. Emma was always attentive to our comfort. She took pictures, sent us a handwritten greeting cards, and gave us gifts and earplugs to apologize for the noisy events (since I have insomnia). Ms. May at Tempus Fugit also took care of us every morning to make sure we were comfortable and to enjoy our breakfast, which helped us to enjoy a pleasant start to the day. Ms.SANG, who was in charge of the Lamarck tour and entertained us, was especially good to us! She took care of us every time we met her. She made us feel at home with fun stories, gave us useful information such as fireworks in SunsetTown, and gave us a lot of warmth and care. I cannot express how much I appreciate your hospitality ! Thank you so much to all the staff for making our trip a wonderful and unforgettable one!

The beach, the historic university theme

Excellent services no matter front desk, restaurants and concierge. Wonderful buffet breakfast.

宿泊施設はとても素敵でした。 ◾️レストラン 昼食以外はホテルでとりましたが、どれも最高なものでした。毎日ケミカルバーとデリには毎日行きました。 ▪️サービス スタッフのサービスも非常にいいです。 バイクツアーとヘッドマッサージのアクティビティにも参加しましたが、どれも気軽に参加できて、1人参加ですがとても楽しめました。 サンライズヨガが人気なので、枠を増やしてくれると助かります、、。 どれもかわいくて感動します。 私は帰るたびにお風呂に入りますが、補充もしっかりしてくれていてとても清潔でストレスレスな日々を過ごせました。 ▪️清掃員 みんな笑顔で挨拶してくれます。夜遅い時も朝早い時も綺麗な景観を保つために働いてくれていました。海辺の浮遊物や葉っぱなど、こまかいところまで頭が上がりませんでした。 ホテルとしては非常に大満足です。 もう一泊増やせばよかったと思いました。 アクティブ派にもまったり派にもおすすめします。 ◾️ホテル以外 ホテル周辺は観光地価格となります。 中部北部へはGRABがメインとなり、安いにしろお金と時間がかかります。 また、南部のサンセットタウンに行くシャトルバスが近くまでくるのですが、時刻表がなく困ります。 とてもこのホテルに泊まって感動したのでシェアさせていただきました。 お泊まりになられる方ぜひ楽しみにしててください！

From the moment we arrived at JW Marriott Phu Quoc, we felt welcomed and cared for in a way that exceeded all expectations. Every single staff member we encountered was incredible, but two people truly stood out—May from Guest Relations and Phoenix from Housekeeping. Their dedication and warmth made our stay even more special. May went above and beyond to ensure that we had the best experience possible, always checking in with us and making us feel at home. Phoenix’s attention to detail and kindness were remarkable—our room was always spotless, and she constantly surprised us with thoughtful gestures. During our stay, my brother unfortunately fell ill, and the hotel staff did everything in their power to support him. Their genuine care and assistance made a world of difference, and we are beyond grateful. The property itself is stunningly beautiful, incredibly calm, and impeccably clean—a perfect place to relax and unwind. And let’s talk about the food—especially the breakfast! It was absolutely breathtaking, with a wide selection of delicious options that left us speechless every morning. Overall, JW Marriott Phu Quoc is a great destination. With its outstanding service, serene atmosphere, and world-class dining, I can wholeheartedly recommend it to everyone looking for a luxurious and unforgettable getaway.

모든것이 만족스러웠음

Beautiful property. Very clean. Pools-not huge but enough. The private beach is steps away. Just there. Customer service in the dining area- especially at morning breakfast needs a LOT of improvement.

It was definitely one of our best trips and hotel stays. Upon arriving, all the staff welcomed us and made us feel at home. There are three beautiful pools and easy access to the private beach. I highly recommend the half-board package. The food was good, with generous portions. Overall, it was a flawless stay for three nights. Thank you!

プールとビーチが最高、立地も良い

We had an amazing stay! Property is well maintained, rooms are large and comfortable, pool and beach are great! Good restaurant options! My only complain would be service and pool and restaurants, it was very slow.

The interior dedign!

L’hôtel est magnifique ! Le personnel est souriant et très à l’écoute . Le cadre est sublime et la nourriture très bonne ! Seul bémol le matelas t’es dur mais certains y trouveront leur compte