สเปลนดิด สตาร์ แกรนด์ โฮเทลแอนด์สปา

Hotel Staff kindly and willing to help tourist so much. The room clean and larger than expectation. Location is great and very easy for walking to sightseeing place

徒歩で観光するには便利な場所です。スタッフはとても親切です。ただ立地上、パブが近くにあり夜はバンドの演奏で賑やかで、朝は教会の鐘は鳴り響きます。気になる方は耳栓を用意しておくことをお勧めします。

スタッフはとても良かったです。 部屋は窓は無し、冷蔵庫の電源入らない、エアコンの温度設定が壊れている？、など滞在費からするとかなりお粗末でした。

Well situated hotel not far from the old quarter, customer service is impeccable, very nice and helpful staff 24 hours a day

Staff was very friendly and helpful. They did thier best to meet all my needs. Cleaning staff was very friendly and did a wonderful job keeping my room clean and well stocked.

Noises and did not get room as advertised.

Brian at the front desk was so helpful. You could not find a more helpful person in Vietnam.

Excellent hotel,They have everything you name it. Testy breakfast, nice fitness facilities. Room is very high tech nice bathroom. I gave this hotel 10 out of 10 score.

Khách sạn ngay trung tâm phố cổ Hà Nội. Gần nhà thờ lớn, bờ hồ và kem Tràng Tiền. Nhân viên Harry, Rose, Brian rất thân thiện và nhiệt tình.

全般的には、とてもいいホテルです。ただし、シャワーのお湯が途中で出なくなります。ほぼ常温水のシャワーは、体を冷やし苦行のようでした。

The hotel was very convenient and highly accessible to the Old Quarter of Hanoi. It is located off a side street away from the busy street that made it more pleasant to stay in. The rooms were comfortable and had plenty of space and served traditional cuisines for breakfast that we were able to try and enjoy. They were also very helpful with coordinating the transportation to and from the airport and gave us recommendations of places and restaurants to visit.

Etter min oppfatning, svarte hotellet ikke til forventningene om hva et hotell med 4 stjerner skal tilby. Frokosten var helt grei. Ikke noe å utsette på den. Personalet var også veldig hyggelige og serviceminded. Men selve standarden på hotellet var ikke bra. Badet var skikkelig slitt. Det lakk blant annet fra toalettet som rant ut over gulvet. I gangen sto gamle madrasser i trappen ( rømningsvei). Eller trengte det meste en oppussing. Bildene på Hotels.com gav et feil bilde.

Good.Ms Rose take good care for us.

It was a nice stay.

In general, we had a great experience at The Splendid Grand Hotel. The rooms, particularly the bathroom was a bit dated with 2nd rate painting facelift painting. The Front Desk staff were all very friendly and helpful, in particular Kimmie who had great knowledge with the day tours. The breakfast buffet was excellent with very good variety with fresh fruit, and a mix of western and Vietnamese options. Now for the more serious problem. My daughters brand new pearl earrings were stolen from her unlocked backpack in her locked room. After turning her room upside down and looking in every crack or hole in the room, we reported the theft to the Manager who immediately stated that in 25 years, he has never seen staff steal from guests. Unfortunately, my daughter discovered the theft as she was packing for our Check out, meaning that calling Police was not a probable option. The hotel manager simply said sorry and hoped that we find it when we got home. Needless to say, we did not find them. My daughter was excited with her purchase and did not want to wear it whilst in Vietnam and wanted to save it for a special occasion when she got back home so she knew that when it was missing, that it had been stolen The hotel's handling was akin to sweeping it under a rug .

El personal es muy atento, servicial y muy amable La limpieza pudieran mejorar. El hotel huele a sucio y viejo.

It was old but ok. The only bad thing was the toilet leaked and was not given enough towels

Staff was friendly but either unable to help or unavailable.

Cute little hotel in old quarter - note it is not 4 star standard more like a 3 star hotel however the staff were amazingly helpful and friendly and made our stay very special. We were after big rooms and good location and that is exactly what we got so we were very happy. Even booking tours with the hotel was easy, reliable and reasonably priced.

On arrival a little overwhelmed as tired from travelling but hotel staff very insisting on trying to sell me tours. I know they may of meant well but was tired and just wanted to go to room to relax but they kept on with the hard sell.