Cresta Lodge - Harare

Cresta Lodge presents a mix of thoughtful service and notable shortcomings. Arrival was efficient and welcoming, with the bellhop well-prepared and aware of my check-in. However, my assigned suite room was poorly thought out: the living area had no lighting whatsoever, making evening work impossible. Although the reception responded promptly with lamps, the solution exposed further oversight – there was no power socket to plug in the lamp. This necessitated a room change. The second room was better equipped, and I appreciate Olivia for ensuring it met my needs. WiFi quality was good but inconsistent across the room, something remote workers should verify before settling in. Dinner service at the main restaurant was disappointing. After being seated, I waited over 20 minutes without any attention while other tables were repeatedly served. I eventually left and had a far better experience at the coffee shop, where staff were attentive, professional, and welcoming. The room itself felt stuffy and insufficiently deep-cleaned, evidenced by a slipper left under the bed from a previous guest. On my final night, housekeeping staff entered my room while I was still sleeping, despite the door being locked, and left upon realizing it was occupied. During my stay, the Twenty20 Cricket Competition was underway, with two teams lodged at Cresta. Heavy room service usage resulted in food trays and plates frequently left in corridors, creating unpleasant odors. Overall: average.

Clean room. Fantastic friendly and helpful staff. All round a lovely stay.

Clean rooms

Unfortunately my stay was quite unpleasant. I left to get some food after checking in but when I got back I saw used condoms on the floor next .. I am assuming these were from a previous guest but room was just not cleaned enough. I requested a change of room or at least bedding at the time but no one came to my room to even try rectify the issue …it just made me feel so uncomfortable, disgusted and totally unpleasant . The shower was leaking , there were cockroaches in the bathroom … the standards were really low for that price .

Perfect for an overnight stay near the airport. There’s a supermarket near by

Amazing staff, keep up the training!

Very good

Rooms look a little tired but ok. Garden was not well looked after. (cut trees not completely removed, uncut lawn) I had a beer at the poolbar around 12:45. Tables were not cleaned. I had lunch at 13:50 at the restaurant. Outside tables were occupied by staff having lunch. Weird. IMHO Cresta Lodge just meets minimum standards. Not better, not worse.

Good room price

Standards have really dropped. Excellent staff though.

Cresta always provides a good to excellent service. Some of the hot food for breakfast would better be served at a higher temperature not just warm. Good wifi throught the

Good stay

The property is in Harare City, but almost feels like in the country becasue of the lovely grounds. The staff were helpful and the food was good. The room comfortable. The shower wasn't 100% consistant with its temperature, but worked ok.

La porte d'entrée doit être en carton, on entendait tout du couloir. Baie vitrée idem. VMC de salle de bain, on avait l'impression qu'il y avait un helicopter. Le restaurant était fermée.

Great hotel fabulous staff

I paid my bills on the Expedia platform only to get to the property and be told that breakfast wasn’t included

C

We loved our stay at Cresta. It is a beautiful property with very nice rooms and friendly staff. We had 6 large pieces of luggage that fit comfortably and we still had plenty of space to move about.

Great

Very comfortable acomodation located on the outskirts of the city, not too far from the airport. Beautiful gardens and pool. The staff is extremely friendly and the rooms are exceptionally clean. Highly recommended.