Passengers traveling from the airport must contact the driver directly to meet at the pick-up location. Please see your Traveloka voucher for further instructions.
Passengers traveling from the airport must show up max. 60 minutes (for domestic arrivals) or 90 minutes (for international arrivals) after the agreed pick-up time. Passengers are required to pay a late fee of Rp. 50,000 per hour if they exceed the pickup time limit.
Passengers traveling to the airport must show up max. 30 minutes after the agreed pick-up time. Otherwise, the booking will be canceled and cannot be refunded.
Luggage includes suitcases, backpacks (carriers), and cardboard boxes.
The standard baggage measurement for one item is 24 inches (43 x 23 x 63 cm). Strollers, wheelchairs, and folding bicycles, will be counted as two items.
All luggage must be placed in the third row of the vehicle and should not block the rear view. Carry-on bags or backpacks smaller than 60 liters can be placed in the front row of the vehicle.
Oversized luggage such as surfboards, non-folding bicycles, or sharp/hazardous objects that could cause damage are not permitted inside the vehicle.
The driver has the right to refuse passengers who bring luggage that does not comply with the above regulations.
If your flight is delayed, please call Penjor Bali Transport at 0811 3922 34 or Traveloka Customer Service at 0804 1500 308 before boarding to get further confirmation.