The AC/Heater wasn't working, the mattress covers has a few small hairs, the pillows were old and lumpy, the furniture was only, the curtains were torn in some spots, the TV didn't have streaming and the washroom tube had stains. My son didn't even want to brush his teeth or take a shower. I didn't get the chance to place a complaint because we were in a hockey tournament coming in an out during our stay but I can tell you that we will not stay in the hotel again. I expected more from a Ramada hotel. In al honesty, if I hadn't paid for the room in advance, I would have cancelled the reservation. I don't know if all Ramada are in the same condition, but so far I have no interest in a stay in any Ramada by Wyndham. If you want pics of room #240 which is where we stay, let me know and I would gladly send them to you.