Palace resorts are amazing. Our 4th visit to one. This resort is small but it made our trip that more memorable. The guests and staff were all amazing. Activities were plentiful and we discovered snorkeling a few steps away from your lounge chair..

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Rooms was excellent, staff amazing.

The staff were great! The room was spectacular and clean every day. The hotel and facilities were spotless! The food was very good. The drinks were top shelf! The overall experience was great and would recommend! JK

We enjoyed the entire experience so much we became members! Recommend Palace Resorts!

We booked a loft suite and it was the perfect room for us—two boys 10/14. Room was clean and serviced twice daily. Staff was friendly. Food was great. Resort walkable to dolphin experience and shops.

The staff was excellent, very focused on customer service. The “resort” wasn’t exactly as it was described a lot smaller and more like a hotel however the trip was relaxing. I wouldn’t compliment the food, it was rather on the cheap side and seemed like it was a lot of frozen food rather than made to order. The friendly nature of the people and the cleanliness made up for a lot. However I would not be a return customer

I recently stayed at the Cozunel Palace Hotel and unfortunately, my experience did not meet my expectations. The room cleanliness was subpar; I found hairs on the towels, floor, and sheets, which was quite disappointing. Additionally, the staff at the kids' club was not welcoming or professional. They made inappropriate comments to the parents of children, suggesting that they need to educate their kids better when addressing typical child behavior. This attitude was completely out of line. Furthermore, the hotel itself felt outdated and in need of renovation. Overall, I was disappointed with my stay and would not recommend this hotel based on my experience

Limpieza, atención y excelente servicio del personal

The resort itself was first class, all of the staff was amazing, super friendly, clean, and professional. The food was absolutely amazing everywhere we went and was definitely not a disappointment for an all-inclusive resort. The rooms were very nice very clean and accommodating. Wish there was a little more nighttime entertainment or things to do especially on a cloudy or rainy day. We stayed for six nights and had an amazing time. ALAN was our favorite guy there who was so friendly and helpful and brought us drinks faster than we could drink them. But everyone there was just as kind and courteous. Would definitely return here. Only downside was there was no beach, but we knew that upfront.

Room was always clean and it was the Best staff i've ever experienced.

Si, todo muy bien gracias. Regresaré

La atención del pers

Muy buena atención por parte de Carmelita en el restaurante mexicano y Daniel en el área de snack Los restaurantes de especialidades muy buenos y el desayuno variado y bueno Las actividades en el hotel también bien

Great and safe place for kids

Great food and great staff! Property was very clean!

Amazing food, staff and customer service. Hotel is updated and clean and rooms were comfortable.

El servicio

The room and service was excellent

Everything