Le Labo bath products are tip top.

Excellent staff, very clean rooms, the balcony with the ocean view was awsome !!

I was so hoping to like this experience as I had been upgraded to a bungalow but there were a few things that didn’t make the cut. The A/C didn’t work, there was a sewage type smell in the room and the in room phone did not work to be able to call front desk or room service. I mentioned all of this the next morning only to find out the room had been taken out of order. Not sure how much of an upgrade that was.

Excellent staff, very clean rooms, great dining, and very close to everything Santa Monica has to to offer. Highly recommend !!

70.00 a night for valet is a complete rip off

Great staff, location is great!

Beautiful hotel, wonderful service. I just wish the parking wasn’t so expensive.

Room was great, massage was awesome!

Staff, work out facilities and restaurants. Room was just ok, needs updating, scratches on furniture, etc.

I was ot made aware of the credit until check put time when it was too late to use.

❤️❤️❤️

Great location Car service Electric bikes on site Beach and shopping within walking distance

Location was a excellent but the facility needs to be updated

Very unhappy with our experience here. We got a room above the nightclub which they failed to mention online or anywhere. The music and the noise was so loud you couldn't sleep when going to the desk to see if there was anything we could do about it or change our room also nothing they could do about it and they assured me that this is something that goes on regularly and there was no changes that could be made so at midnight we would need to go to a different hotel or stay there for a small discount. Sanitation was below expectation parts of the building looked rundown not what we expected at all would not recommend.

Check in was great, Andre from Fairmot provided a welcoming and absolute 1st class checkin experience. For a one-night stavy however, the room however were not up to Fairmont standards when I had to spend 3 hours coordinating Engineering on several issues.HVAC, Shower problems etc. Would be nice if hotel desk staff could do more then provide plesant smile and apologies... while negotiating to "try" and give you 12:30 late checkout instead of 1pm ;^/ Sushi Bar at the hotel Masa is worth a mention and a shout out. The best most fresh fish I've tasted in a sushi bar ever. Tiny place, Tokyo style with Omakase worth saving all year to enjoy (yea, its expensive). But if you love real Japanese sushi... And of course, Santa Monica was beautiful and the view from the room fabulous.

Rooms and corridors need renovation but the amenities was in good condition. General is was very good, best location best staff and good food.

Our room had plumbing issues and the front desk did not explain things when we checked in. The valet service was great and always avaliable. Rooms where clean. The food was good but expensive and limited selection.

Staff was great, not really happy with the quality / price ratio anyway.

I booked an ocean view, the room assigned to me was 20% of ocean and 80% of the front of the property entrance. The sleep was disappointing as I could hear the music from the Bungalow even with the door closed. Breakfast ordered to the room was cold, hardly any of it was touched. Due to the fact I had a flight to catch, I couldn’t be bothered asking them to re-send as I didn’t have time.

Staff went above and beyond, everyone of them!