The front desk persons not very professional.. I know they working there for long time,they feel they are the owners.

The staff could not have been nicer

Vi tog utan frukost för att utforska staden men jag rekommenderar inte detta 5 stjärniga hotell till turister. Väldigt dåliga rum, smutsiga rum vi fick byta rum 2 gånger pågrund av ac som inte fungerar. Vi har bott på detta hotell i 10 års tid varje år men det har bara blivit värre med åren detta var sista besöket från oss

Nice Staff

The room was really clean, specially Mrs Aya El Said was very nice and always make sure we don't miss anything. In the general, the customer service was great and Mr. Ayman Zein answered all our request. At the pool, it was very clean and the staff really paid attention to our needs, specifically Michael.

Overall fantastic stay at Sheraton Montaza - perfect location, had the Presidential Suite and another room. Great price, great experience and staff. Pool, beach, workout room. They gave us 1 hour late checkout because the room took an hour longer to get it ready (we also did book super late to be fair). My only feedback they should be more flexible with later checkout (we came at 9pm and checked out 1 pm) and paid much higher rate on the rooms because of a last minute booking. However they accommodated us in other ways and were flexible with certain things so definitely appreciate it. Will definitely stay again!!!

طبعا الغرف مستهلكة و محتاجة تجديد و بالتالي الأسعار تعتبر عالية و الناس بتعمل اللي عليها سواء في النظافه أو في البوفيه بتاع الصبح

Staff is very nice

Bad experience

The sraff are great ,

We had a wonderful stay at the Sheraton Montazah. After a disappointing experience elsewhere, the Sheraton felt like a breath of fresh air. The staff were professional and welcoming, check-in was smooth, and the rooms were clean and comfortable with a stunning view of the Mediterranean. The hotel’s beach access and pool were perfect for our family — clean, well-maintained, and not too crowded. Housekeeping was consistent and respectful of our schedule, and we always had fresh towels and bottled water. The location is also ideal — close to local restaurants, shops, and a short drive from downtown Alexandria. We felt safe, relaxed, and well taken care of throughout our stay. Highly recommend for anyone looking for a solid beachfront hotel in Alexandria.

I appreciate the house keeping workers hard work and courtesy in treating the guests and keeping up with the cleanliness of the rooms and the hallways. The swimming pool staff worked around the clock to keep the swimming pool and the surrounding area clean and presentable. I did not like how the front desk staff and reservation employees did not care about the guests requests and And accommodation. The furniture is so outdated and below the standards of a five-star hotel. The private beach which should be the highlight part of the visit is filthy, disgusting and a trash dump literally. The breakfast was not added to the room charges. I had to pay 12 extra dollars for the breakfast per person per day, which was not worth even $5. All together, I am highly disappointed at the Sheraton hotel of El montezah in Alexandria. Needless to say I will never visit that place again.

The staff are friendly and helpful. However, the rooms are not updated, and bathrooms are not clean

الإقامة جيدة ولاكن الأثاث قديم والنظافة جيدة ينقص الفندق احترافية في الكفي اللي في الاستقبال و

The hotel maintains a clean and professional environment with friendly and attentive staff. Notably, it offers 24/7 security. We have had exceptional experiences with several staff members, including Shaimaa (room service), Klear (customer service), Aymen (reception), and Christen (cafeteria). We also had positive interactions with managers Aymen Zen. Overall, our experience was highly enjoyable.

I enjoyed my stay at this hotel

It ıs very old property need renovation

Close to the beach, convenient location on the corniche.

Good friend, friendly

Everything is perfect except the noise ..im in 10th floor and it's like im in the first floor . Location is really good ..opposite almontazah park and front of the Mediterranean.