การให้คะแนนและบทวิจารณ์โดยรวม Holiday Inn ALEXANDRIA - CARLYLE by IHG, an IHG Hotel

Good: room was clean and had everything I needed as a business traveler. Shirley at the front desk was very customer service oriented and helped me with my bags. Arely got me a large cab for my luggage (I'm moving to DC so had more than a few) and answered my questions in a professional and friendly demeanor. Jaydeep from the sales department even helped me get my bags in the cab which was above and beyond! Hotel is right across from Metro and in a clean, safe, Alexandria neighborhood. Bad: I prepaid for my stay with a cc and used a debit card for the required $150 "incidentals" charge. Unfortunately, my card was charged an additional $180 in various charges and fees. The manager assures me they were reversed, but I still haven't seen the $ in my bank account.

Convenient location, off main roads, many food options nearby, clean. Hotel rooms and hallways need updating. Lobby nice. No pool.

Unfriendly staff.

Average

X

Nice spot to sleep

I have stayed multiple times at this location. By far. This is the worst experience at this location. The cleanliness at this location has gone downhill I was informed is under new management shower curtain was filthy and I even had a used up wash rag left in the bathtub upon entering the room. We also informed front desk mini fridge was not working and they never came up to resolve issue.

Ours was an elderly r

部屋の清掃員のためのチップに使うために、５ドル札を１ドル札に交換してくれとたのんだら1ドル札がないと断られた。洗濯機は２５セント硬貨しか使えないときき３ドル分交換してくれといったらないと断られた。 。

I rarely review hotels but this was a terrible stay from start to finish. To much to list here but the lowlights were: 1. Given a mobility room which was not suitable for the fully able bodied. 2. A squeaky bed every time we moved. 3. Supposed to be coffee in the room but all the capsules were green tea. 4. The room was not made up during our two day stay. 5. Initially charged $150 for incidentals, which is understandable. But then additionally mysteriously charged another $156. I repeatedly tried to get the charge reversed during my stay but was unable to do so. 6. The location is in the middle of nowhere. One supermarket within walking distance but not much else. 7. Parking charge of $16 a night, even though there is no supervision of the parking lot. 8. Staff were pleasant but unhelpful with all of these issues. I certainly would not return.

Very nice property right off the beltway, spacious and clean

Very convenient to the metro.

Tub was filthy did inform front desk they sent housekeeping but it was still dirty

Extremely clean. Friendly staff.

One of the rooms they gave me it was still someone staying in the room. The next room I got the toilet wouldn't flush. Then it has been over a week and I still haven't got my deposits back. Not a friendly stay there.

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❤️ Best service ❤️

I didn't like the fact that I talked to the hotel staff and I was promised a discount which I never received. Once I arrived at the hotel, I informed the staff. The tv in my room was not working. They did nothing about it. Also i had to pay for parking and that was never discussed I will never stay at this hotel and i will definitely pass on to my family and friends to never stay here.

Pillow case were not clean, charged my card twice, still trying to get refund. Did receive breakfast vouchers until the last day. Website said indoor pool, no pool.

This hotel elevator barely worked and it was old, I booked a king room and was on the 5th floor, the AC did not work in my room. I had to ask for another room but the front desk clerk acted like she didn’t even want to give me another room. Also incidentals are $150. Parking is also an additional $18. Any other holiday in the incidentals is $50 & parking is free. I have no idea why it costs that much when the elevators and ac don’t work. Breakfast is $16 Don’t stay here, you’re honestly paying for the convenience of the area bc it’s right in the middle of everything by the bridge. The lorton VA holiday in is by FAR better, updated, free breakfast, & has free parking.