Location is great…. Walkable and close to nice shopping and restaurants.

Super friendly staff, great breakfast, convenient location.

Terrasse trop occupé, escalier besoin d’être réparé, chambre supérieure bruyante avec la rue, moisissure dans la douche… ne valait pas le prix

Muy buen desayuno

The hotel was good and had excellent staff both in the breakfast service and at the reception. The rooftop terrace offered a fantastic view, and the location was central and close to everything.

TOP Lage, super Personsl, stylisches Hotel

4stars hotel at most. Unfriendly personal.

Friendly staff very clean and well located

temizlik çok kötüydü. oda temziliği dışında kahvaltıda tabaklar bile çok kirliydi.

Excelente

Kahvaltı menüsü yetersiz & odalar çok pis

Convenient location, friendly staff, clean room

Gran servicio y ubicación!

I enjoyed the hospitality of the staff from the moment I entered . Although it was a short stay but i can say every thing were perfect. The location also is one of the other advantages of this Hotel. Thanks i had a good time and feeling .

Au centre

Excelente localização, muito proximo da gran via. Otimo pra quem vai ficar poucos dias em Madri.

Muy bien ubicado , en l personal amigable !

The most significant issue was the bed. It was extremely uncomfortable, and the bedding and linen felt very low quality for a hotel claiming five-star standards. The bathroom also had maintenance problems. The shower was leaking, and overall the room did not feel particularly comfortable. Room service was also problematic. The staff taking orders did not appear to speak English sufficiently to handle basic requests. When we ordered food, we had to repeatedly explain that I have a dairy allergy. This resulted in several calls back and forth, and we were never confident that the request had been properly understood. Ultimately, I could not eat the food because of this uncertainty. At one point, when we asked to be transferred to the kitchen to clarify the order, the staff inadvertently connected us to another guest staying in the hotel. Later, during checkout, we noticed that we had actually been charged for that call. Although the staff eventually apologized and said it was an oversight, the charge should have been removed immediately after the incident occurred, especially since they were aware of the mistake at the time. Leaving it on the bill until checkout felt careless and unprofessional. Overall impression For the price and the five-star classification, the hotel fell well short of expectations. The overall experience did not justify the cost of the stay.

Excelente trato de Ester, Marta y Mikel, muchas gracias por todo!!

Muy buen servicio y atención del personal. La ubicación perfecta.