AC noisy kept waking us up

Horrible place! Customer service by Gustavo is by far the worst I have ever dealt with. My card was misplaced and he was unapologetic and could care less about the whole event.

Todo estuvo bien, está a unos pasos (literal) de la puerta del aeropuerto. Es un hotel familiar y super cómodo, las camas y almohadas está súper deli! El único detalle es que el tobogán lo abren solo de jueves a domingo y no lo sabíamos.

I booked this property for the water slides for my grandkids. The slide was not open the day we arrived. It has limited hours of operation, I did not see that exclusion on the website. The property definitely shows its age, but it looks like it is being worked on to be upgraded. It seemed like there were some quick fixes that would have made the appearance and cleanliness better. Every phone call or in person staff encounter was A+. The day the kids did get to play on the slide made the whole trip worthwhile. I would stay here again. The breakfast was enough and that area was kept very stocked and very clean, and staff was very pleasant and helpful here.

Excelent

The website should have the hours of the “water park”. I specifically booked this as a staycation and the water slide was closed. This should be on the website so people know when to book for the water park. The room key had to be replaced three times and I was never able to enter through the side entrance. The room temperature was 65 and thermostat wouldn’t move even by raising the temperature. A maintenance worker said “just turn it off, if you’re cold” which didn’t help. The sink in the restroom was clogged and maintenance spent an hour fixing. I don’t recommend this hotel at all.

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The staff was very friendly and helpful, and the location was convenient with easy access to Uber. However, the room felt dirty and the furniture was really old and worn out. The bathroom was also not very clean, which was disappointing. Breakfast had very limited options, so don’t expect much. Overall, the hospitality was good, but the cleanliness and condition of the property need improvement.

We will not be staying here again. The pool does not open until 10 am and closes so early by 8. The whole day there were no pool towels in the pool area, when asked they said housekeeping will be out with some shortly, they never came. Room smelt old and musty and shower had rust.

Loved our stay here... will DEFINITELY stay here from now on!

Their breakfast was delicious and the dining room was clean and beautiful. The air conditioner in the room was not functioning very well. They brought in a fan. The sliding door would not close right. They brought in maintenance but did not completely fix it. Swimming pool closed at 8 pm instead of 10 pm. It was still daylight and people were enjoying themselves.

My husband and I had an amazing weekend staying here. The room was clean and so was the property. Travis provided exceptional service upon check in. We will definitely be back!

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Muy limpio y confortable!

Smell mildew….REALLY NEEDS UPDATE carpet furniture sliding doors Curtains torn!!! Shower drains slow water collected in tub standing water!!! We stay there cause staff is friendly & airport close!

We love the convenience of this property. And the suites are always a pleasure!

Godd

Hhh

It was a beautiful room with plenty of space and service was awesome

Need to repair water slide.