I am writing to call out tgis hotel regarding how my booking was handled following unavoidable travel disruption due to severe weather conditions.I travelled to Lourdes for a personal pilgrimage and was scheduled to return to Paris on 13 February. However, at 6:53 PM on 12 February, I received official notification from the train company that my train had been cancelled due to weather conditions.i immediately contacted the hotel and was advised to send proof of the cancellation, which I did without delay. I also attempted to secure alternative transportation that same evening but was unsuccessful.On the morning of 13 February, I called the hotel again to explain the situation and informed them that I might be able to travel by BlaBlaBus later that day. However, the earliest available bus was departing at 6:45 PM from Lourdes, with arrival in Paris on 14 February a 10-hour journey. I asked whether my stay could be rescheduled by one day due to these exceptional circumstances. The hotel refused, stating they were fully booked and that I would forfeit the booking if I did not arrive on the 13th.As a result of this refusal:
I was forced to reschedule my international flight with Ethiopian Airlines at additional cost.
I had to pay for an extra night in Lourdes.
A friend drove 8 hours from Lyon, arriving in Lourdes at midnight on 13 February to collect me.My friend paid for a rental car and drove f order to Lourdes to pick me up so i can catch my flight.Horrible and inhumane
