Convenient location

I’ve never left a hotel review, but felt compelled after this experience. Positives: the staff here are truly warm and welcoming. Their friendliness is the highlight of this property. Unfortunately, the condition of the rooms does not reflect the quality of the staff. -The rooms are in desperate need of updating. Cracks in the bathroom sink and floor made the space look and feel dirty. -Ants were in the bathroom upon arrival. At first it seemed minor, but second night, they were on my bed. After waiting 10 minutes for someone to “look” at the issue, I finally requested and received a new room. -The second room had a better TV, showing that not all rooms are equal, but it lacked a luggage rack (bolted to the wall). Unfortunately, I woke up to a large roach near my bag the next morning. -Mold in the shower triggered a mild asthma attack. -More bugs appeared on my bed and nightstand the final night. -I also found loose hair on the bedding (not mine). -Breakfast could have been good, but everything was cold despite being in hot pans. -Towels were consistently an issue, with waits ranging from 15 minutes to an hour. Expedia gave a small credit and tried to get a refund from the hotel, but stopped after 24 hours. Overall, while the price may be lower than other options, the discomfort, bugs, and lack of cleanliness made the stay unpleasant. If you’re used to clean, comfortable accommodations, I would not recommend this property—the low cost simply isn’t worth it.

Requiring a written review is a disincentive for me to rate this property.

Great staff

No smart Tv. Cave like atmosphere. Its was named Mocambo before. Since Novotel took over ,its a no vibe , no music and no smart tvs. No entertainment.

Was charged more than advertised price on Expedia . Not hotels fault , they sent me the info they had from Expedia and it was $100 more than I thought I was paying .

Check in to the hotel was smooth and relatively quick.... everything went downhill from there. I was told to get get pool towels from the front desk - after requesting multiple times over the course of 3 hours by walking to the front desk and being told towels would be delivered... finally towels arrived. staff suggested that I use the towels from our room. Next up - restaurant service... Limited menu selection was disappointing. The menu from lunch to dinner was basically the same. I ordered lunch to be delivered poolside. My colleague and I ordered at the same time - while her meal was delivered in reasonable time.... Upon she finished her lunch, mine had still not been delivered. I had to go back to the restaurant and chase down my lunch. Then came dinner time.... As we had a flight to catch, i figured 1.5 hours was sufficient to sit, order and eat our dinner and leave for the airport. After seating ourselves, and waiting 15 minutes to be noticed by the staff... finally went to the bar and told them we were ready to order. Server came: we ordered our drinks and meals immediately. Approx. 30 minutes later the server can to tell us that the dish we ordered was no longer available and the choose something else. Why were we not made aware of this at the time, or within minutes of ordering? And finally, checking out of the hotel we asked about the taxi service we booked at check-in, earlier that day, we found out had NOT been booked. Had to wait additional time for!

Super helpful and lovely staff. Breakfast choices was extensive and very nice. Dinner was delicious with good options too. Our room was little older but clean, with lovely bed and nice outlook. In-house day spa and masseuse was a very nice suprise. Late checkout was good, but then relaxing by the pool then massage while waiting for flights was even better.

Hotel was slightly dated, but staff were very friendly. Rooms were also very clean. AC didn’t work very well

Excellent Staff.

very convenient

Dated, very basic room. Cramped shower. . Staff were excellent however. Also. VERY close to the airport making airport commute excellent

Amazing Staff, great personality and always welcoming Central location. Highly Recommended

Poor room service Bartenders poorly serve they took more than 45 minutes to deliver our alcohol

Just neded a close motel to the airport and this was a great price and good for just that. Rooms were clean and staff were nice.

The accommodation is urgently in need of a significant upgrade. The standard of accommodation is a major blight on the name of NOVOTEL. One would expect a much higher standard of quality in terms of the accommodation space. The staff throughout the facility are exceptional and very friendly and helpful

The site was well kept a great price although the bathroom had some damage that's a pretty minor detail.

I was given the renovated room and am so glad will definitely come back to this place l.

Dinner at the restaurant was inedible. I ordered the poke. Every item was cold, including the brown color yellowtail. I ordered the French fries after taking a few bites of the poke. However, the fries were soggy and dripping with oil. I gave up and had some mints that were in my carry-on luggage

Very nice and comfortable. Service was second to none.