The hotel provided very limited amenities and no compliment drinking water at all. They charged 3 euros for ordinary water. It’s unacceptable.

The staff were friendly and accommodating, the room and hotel were beautiful. It was the perfect location to be close to everything. I walked every day and felt perfectly safe even after dark. I will definitely be back!

Lovely weekend in Florence for my husband’s birthday. Staff at the hotel were very attentive to him. Good central location and decent breakfast buffet. Room was spacious and a nice large bathroom. Only gripe was no tea/coffee making facilities in the room and we do like a cup of tea on waking.

Excelente localização e equipe de funcionários

Everything was great.

Quarto família de 02 andares super espaçoso com 02 banheiros, atendimento excelente, café da manhã muito bom e localizado próximo das principais atrações.

Impeccable service. Excellent hotel.

The room was very clean and decorated in an elegant, classic palace style that I really liked. The staff were kind, attentive, and very helpful throughout my stay, making the whole experience comfortable and welcoming.

La chambre était impeccable. Petit bémol : la taille de la salle de bain qui était un peu trop petite. Sinon parfait

Equipe excelente. Quarto enorme. Cama um pouco dura.

Tudo muito bom! Quarto ótimo, equipe ótima e prestativa, ótima localização

Front deskstaff very helpful.

This is an amazing hotel! I've stayed at other properties over the years and this one by far is the best!! It's in the perfect location to see everything. The rooms are very nice. Their cleaning staff are wonderful. Everyone is so cheerful and helpful at the concierge desk. Breakfast is fantastic!! And the happy hour is over the top!! I'll definitely be staying at this hotel my next trip to Firenze!!!

Great location. Large lobby with fire place and velvet couches. Friendly multilingual staff. Great breakfast……

Muy bien ubicado las camas un poco aguadas , el personal muy amable , les falta un buen restaurante para cenar el desayuno si estaba bueno

Hotel meraviglioso in pieno centro Firenze, curato ed elegante, perfetto per raggiungere qualsiasi meta in pochi minuti a piedi.

The hotel was great, the family suite was amazing on two levels with an internal staircase, extremely spacious and very beautifully decorated.

Great property conveniently located. We had a family of four and booked the family suite, which included two floors connected by stairs with a king bed on each floor. Check in was easy and the breakfast served in the morning was very good with great service. Would recommend this property to anyone.

受付のスタッフの女性はとても感じがよく、12/25の16時頃にある店の当日のディナー予約のお電話をお願いしたところ、18:30の予約をとっていただきました。大変助かりました。 お水が全て有料でした。

Good breakfast options. Can be enhances with better quality bread (sourdough? Wholemeal?) limited egg options. But friendly staff made all the difference. On front desk Silvador, Patrick and Siddeeq were wonderful. And reliable. We came back to the hotel a second time due to the good nature of staff.