Beautiful lobby...nice bartender Gabriel Very bed rooms condition, lights sticking out of the celling broken bathtub pieces

The hotel was not worth the money. It was billed as a 5-star hotel but was extremely dated. The hotel was musty and had strange smells throughout, money notably in our room. The TV didn’t work, the wifi did not work in our room (but did in other parts of the hotel so we were in a dead spot). Cell service was not available in the hotel either (old thick walls) so I was in the internet dark. The staff was friendly but interaction was very limited. Not worth it - needs a major facelift and modern upgrade.

Very good Locationion

It was very good experience , in the center of Rome .

Fabulous location walkable to most of the major sites. Charming hotel, old elegance with some true charm … friendly staff! Our room had a magnificent view looking at the top of the Spanish Steps - truly stunning! We highly recommend!

Harika

Our stay was okay. The hotel is really beautiful but service is lacking. The hotel terrace is gorgeous but after ordering a Negroni, there was no waiter in sight and waited 45 minutes for someone to come back up. In addition, we had to call down 4 times to ask for robes, and were told our bags would be sent up to our room but they weren’t and had to call multiple times, in addition to the fact that there was a screaming woman on our floor who was drunk and yelling for 30 minutes and we had to call down 6 times before security came up to escort her. I understand that unruly guests happen, but we shouldn’t have had to call so many times or waited so long for security to come.

I have stayed in this beautiful historic hotel several times over the years. This was my first stay since here since 2016. I was upgraded to a very large suite. The suite was very large, quiet, private and clean. I slept great! The mini bar refrigerator was not cooling (I did not report it until departure) and it was impossible to use the shower without water going onto the bathroom floor. Those are my only complaints. The hotel, overall, was very quiet. I do not know the current occupancy, but the grand salon was generally empty.

Desde o check in até o último momento da estadia o Grand Plaza não se cansou de nos decepcionar. Já no primeiro atendimento da recepção, fomos cinicamente conduzidos a um quarto de categoria inferior ao que tínhamos acertado. Os atendentes, debochados e desleixados, demoraram horas para finalmente nos acomodar corretamente. Este péssimo padrão de atendimento, serviço e limpeza se manteve ao longo de toda estadia.

Run down old property. Room with bath tub, no shower???!!! Air conditioning poor operation. Wi-fi in and out all the time. Breakfast was fine.

Flott og ærverdig hotell, men rommet var litt spartansk og ikke særlig stort. Eldre bad. En del støy fra gaten om natten. Fikk ikke rene håndklær eller redd seng en av dagene.

Wonderful hotel

Excelente ubicación

Hotellet ligger super godt, men det er slidt ned til sokkeholderne. Smukke store lokaler men der kommer ikke noget dagslys ind. Deres terrasser som hotels.com fremhæver er fuldstændig ubrugelige. Den ene var helt lukket og den anden var helt overgrowt og fuld af små dyr. Og ingen betjening. Deres bar var urimelig dyr og havde besøg af andre let levende damer.

Best room I had in Rome and I’ve been here 3 different times.

Hotellet är en romantisk dröm, byggt 1860. Balsalen och restaurangen är orörd men omhändertagen. Det är som att kliva in i ett slott! Servicen är rörig minst sagt, vet ej om det är fel på personal eller management. Dålig städning av rum och altan. Dålig påfyllning av vatten, kaffe, kaffe-mjölk. TV kanaler finns hundratals på italienska utan engelsk textning och det finns endast ett fåtal engelsktalande nyhetskanaler. Aircondition funkar bra och känns ren. Personalen är ändå väldigt trevlig och tillmötesgående. Detta hotell skulle lätt kunna lyfta sig med rätt styrning av personalen. Jag ger 3,5 stjärnor av 5 möjliga för helhetsbilden. Frukosten får 5 stjärnor. Läget i staden får 5 stjärnor, gångavstånd till det mesta!

Great location and very friendly staff

Er gammelt nedslidt hotel der for længst burde være restaureret- ikke 5 stjerne værdigt. Ringe morgenmad med begrænset udbud. Positivt -en fin og central beliggenhed. Billeder på net giver ikke det rette indtryk - photoshoppet

The location was perfect. Walking distance everywhere. The hotel was spotless and the service excellent. I would definitely return to this hotel.

Great place in great location. Bed could be better but everything else really good