I must start with the fact that the room was clean overall. However, the paint was chipping and the wallpaper was coming off. The room also smelt like cigarettes. The hallway carpets weren’t the cleanest. The staff was okay at best. Some better than others. Employees were arguing in front of guests, other employees were correcting eachother in front of guests. It was an interesting experience. There are 20 something floors, and only 2 elevators working. We missed multiple uber rides because we had to wait 15+ minutes for the elevator. At one point, we took the stairs, and they wreaked of pee, had food on the ground, etc. it was gross. I would definitely not stay here again.

The room 1936 suite that I was in the toilet was not working properly and I reported the issue in the evening and no one came until the next day at around 11 am n then the maintenance guy said that it was an old toilet and it was running slow but a new one had to be installed but not until the room was empty. Very inconvenient for me. Also I had an issue with at the bar I was told at first I could take the drink to my room if I poured it in a cup the last time I visited but when I ordered the drink this time around I was told I couldn’t take up to my room at all it was mixed communication as I was not pleased. The server was very rude to me .

the toilet was leaking and the tub got clogged up. it was fixed promptly though but it is a hassle to go through.

The majority of the staff were phenomenal. The cleanliness of the rooms and hallways could use a little bit more attention. The food was delicious for the lunch and dinner options. Oddly, breakfast wasn’t included with what I was paying for and at $18+ per person, my family and I never ate the breakfast. Mr. Bartender at the Thrive bar was on point! The drinks were a 10/10.

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Lovely stay!

Enjoy

Clean room. Friendly staff. The bed was everything! Most comfortable hotel bed we've ever experienced!

Clean rooms, great breakfast, helpful staff

This hotel is more like a motel. Terrible customer service. Terrible evening front desk staff. Asked for wake up call never received one. Rooms are ok not the best not the worst. Plumbing in sink and shower is terrible water constantly backed up. Entire hallway stunk of weed. Not a family friendly hotel. No room service. Parking garage is poorly engineered. Nightmare of a hotel thank god we only needed to stay for one night. I will never stay at this location again I strongly advise everyone else to stay away from this property.

Breakfast was not included. Never received a receipt.

It was great!!!

Cookies

Happy hour and dinner were great!

Great location and staff

Love everything about this location. Definitely staying again. City view with a balcony was beautiful

Heating/cooling system

It was really crowded upon our arrival a customer was complaining without any resolution. We check in and headed to our room which was extremly hot we call service and waited for an hour and they didn’t not show up We left in hope the room just needed time to cool off. After 2 hrs we came to a hotter room we call service and they did not show up my husband went to the lobby and we find the front desk lady smoking weed in the lobby with some we think are under age kids and customers complaining about the loud noice from the ballroom that was more like a night club my husband complain about the room and she said the guy was on round, he told her what about the smoking and she said went quiet, on the elevator guest were smoking as well. We end up getting our room fixed at around 1am. This would have been a great stay but just because the environment vibes it will be a big no for us. I will not recommend staying here with family. Bed was comfortable that’s the only positive I have to say

The bathroom was not fully cleaned. The sink didn't work properly. You had to hold down the toilet handle for it to flush properly. We were on the 15th floor, but the sliding door was broken. The little handle they had didn't properly work. The pool was filthy. It looked like it hadn't been clen in a while. Hallway smelled musty. The staff that checked was nice. My truck was scratched up while parking in the parking garage. Now the glass on my sunroof is scratched up. I'm not happy with the surrounding area. Didn't feel safe. A lot of homeless people are around. There were a lot of police out that didn't make me feel any better. That meant a very high crime rate. The elevator was slow and didn't seem to work properly. We were very nervous every time we had to get on and off it. Will not stay again or would I recommend it to anyone else. I give it a 2 star because of the balcony and the staff seem pleasant.

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