การให้คะแนนและบทวิจารณ์โดยรวม Sheraton Albuquerque Airport Hotel

Elevator was not functional

I loved the LT Lounge really nice and friendly staff. I also enjoyed the quick response for a shuttle to airport. The building needs updating. Not a big concern for an overnight stay.

Beautiful room! Exceptionally comfy bed, pillows and sheets. Prompt and friendly shuttle service. Enjoyed the heated outdoor pool.

Some of the lights in the room didn’t work and I’ve stayed there before and rooms need to be updated.

The room I booked and paid for was not available upon check in, and upon the staff giving me their “club”perks which included breakfast as a compensation for giving my room away, the next morning it wasn’t available where they said it would be. The fire alarm went off for about an hour on and off also after we arrived. One of the worst stays at a hotel I’ve had.

Stayed in a currently renovated room. The room was clean, but the tub did not drain while you took a shower. The ice machine was broken. The staff were friendly and professional.

Drilling in adjacent room during the day.

The renovations that the Sheraton has made are amazing! It was a quiet comfortable stay

Back in the day, what’s now the Sheraton ABQ Airport was a Wyndham hotel with design and amenities matching its Southwest location. Now it appears to be run by a faceless corporation that wants to take money out and put none in. After acquiring the hotel, Sheraton did put money into replacing its stylish Southwest furnishings with bland, undistinguished ones. Now it apparently skimps on upkeep. In our room (216): (1) the entry light didn’t work; (2) the carpet was so old and badly worn that I thought at first its remaining bizarre patterns were stains; (3) the in-room air quality was so bad, perhaps due to micro particles from the aged carpet, that I had to use an N-95 mask to sleep; (4) the aircon, when on, sounded like a freight train; and (5) the windows didn’t open. IMHO, this hotel needs serious maintenance and is living on a “captive audience” of flight crews. That said, the restaurant staff (Edwina & Deborah) were friendly and helpful,

The hotel and especially the room are in dire need of renovation

The hotel is under renovation. First we had an unrenovated room and could not get the cold fan to turn off but the accommodating staff transferred us to a very nice renovated room which was satisfactory.

Property was good. Stay was pleasant.

The ac in the room didn’t work so my room was 77 throughout the night. Marriot wanted me to pay for the WiFi. I went to 5 floors and none of the ice machines worked. The hotel is not the cleanest. Proximity to airport and shuttle drivers are a plus. Restaurant was good

The staff were very friendly. Some rooms were clean and updated, while others were not.

The Sheraton is always a pleasant stay.

Great place to stay!

I have emailed the hotel 3 times and they haven't responded. I called and am put on hold. They overcharged me and i need to get it resolved

We stayed in a room that was 85 degrees all night. We told the lady who checked us in that the ac needed service and we were ignored. Phone did not work either. It was a big disappointment ..we usually have very good luck here. .we stayed here 2 weeks ago and then the tv did not work

Was a quiet stay and enjoyed the view.

Kudos to the receptionist Anjelica! She was so accommodating and made us feel very welcome. Thank you Anjelica!