The most disappointing part of our stay was the behavior of the staff, which began from the moment we walked into the property. We arrived a couple of hours prior to the 3pm check-in, and while the young man at the desk was explaining that the room would not be ready until 3pm, a tiny spider was seen crawling from the plant on the desk to the computer. The spider wasn't the issue, it was the way that he reacted, he was visibly alarmed and lost his professionalism, exclaiming for the facilities manager to kill it. I supposed this also is why neglected to offer any of the refreshments in the lobby, or water, or even options for local breakfast. When we did return at 2:45pm, the room was still not ready, so sat in the lobby. We witnessed more guest arriving to be told that their rooms were not ready, and when a lady asked if she could have some of the refreshments from the lobby, he responded curtly and rudely, then proceeded to speak negatively about in French to his work colleague. Finally, when we did check in, he neglected to advise that the key card is necessary to enable the electricity in the room. We are thankful for the kind cleaning lady who advised us. The staff was terribly rude, the refreshments were exposed to gnats and flies, and this location leaves alot to be desired. I would advise anyone to avoid this property.
