The property location is great, rooms are spacious but needs better cleaning. Being a 4 star hotel, they should use quality products in terms of toiletries.

This is a nice hotel in a good location but my room was a bit disappointing. I did like that I could walk up the stairs to my room & back out into the lobby (stairs went to the 4th floor). My room was a corner room (406) with a lovely view. However, it overlooked a busy intersection & the windows are very poor for sound proofing. I was up early with the traffic daily. It was quite busy/noisy & the walls didn't seem very sound proof either. The room was really dark & the television is poorly located - very difficult to watch from the bed. Otherwise fine - bed was comfortable, room spacious, with fridge & some kitchen supplies. Staff friendly & accommodating with a late check out. Price good for location near ByWard Market & Rogers Conference Centre.

Parfaite location, à 2 minutes du marché By et 12 min de la colline. La suite était parfaite, grande, propre et hyper bien dormi! Seul bémol est les ascenseurs, soyez patients ou prenez les marches ! Somme toute, j'y retournerais!

Room was good

Great hotel with full kitchen and laundry that is a short walk to Rogers centre and affordable price. Close walk to Byward market and lots of good restaurants.

I sayed for 5 nights. I made good use of the kitchen. Made dinner only 1 night but made breakfast and a lunch to go daily. Suite was very clean and spacious. The one remote operated the tv in the living room and bedroom. Laundry facilities were convienie t as I did laundry the night before departure. Friendly and accommodating staff.

Centrally located

Great location, rooms were large, lots of new appliances, beds very comfy

Room was huge and very clean. The convenience of the in room kitchen and laundry are a big asset. It’s right next to the Byward Market and Rideau Mall so close to almost everything.

Have stayed here many times but this was the worst. I love having a kitchen and washing machine. Unfortunately, the "newly" renovated rooms that were done first, a few years ago now, are already starting to fall apart because they picked such cheap fixtures. Also, there was one particular woman at reception (didn't catch her name, she has dark hair that she wears pulled back in a ponytail) who was so incredibly miserable to deal with. No matter what we requested she gave us a hard time. The other staff who work there are lovely, though.

Did not allow me to check in

Nice room

Modern and clean.

Very spacious suite, clean and comfortable. Pillows not great, very soft Check in fast courteous and he let us in early! Excellent location, great for walking

Hotel très bien situé, à 3 minutes du Shopping Mall Rideau et à 5 minutes du MarketBy. Coté logement, RAS... tout était très bien. Il y a un parking dans l'immeuble qui est très bien mais un peu trop cher. Je recommande cet hôtel

Quite nice apartment-style hotel. Room was very spacious, kitchen very well equipped. Cleaning could have been a bit better, but nothing terrible though. The hotel was under renovations so some floors had ongoing construction. Parking a bit expensive compared to other options in the area.

Excellent service

It was a spacious room and had all I needed for a short stay

All was excellent except in one of the bathrooms they were out of lotions, shampoo etc. Very minor issue.

Check in took over a half and hour. The key cards didn’t work so we got stuck in the elevator for a bit and couldn’t get into our room. You “apparently “ can’t get a room here if you don’t have a credit card. Desk people looked like they hated their lives.. not friendly at all. They also charge more for parking on site than what you pay overnight to park up the street. Location is good but overall not a good experience. There was cigarette butts on our balcony in the room…room was good other than that.